Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
Personal Information
References
Timeline
Generic

Taylor Williams

West Chester,PA

Summary

Dynamic team leader with a proven track record at Urban Air, excelling in customer service and conflict resolution. Skilled in training and mentoring staff, I foster a positive environment while ensuring operational efficiency. My attention to detail and effective communication enhance guest experiences, driving satisfaction and loyalty.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

4
4
years of professional experience
4056
4056
years of post-secondary education

Work History

Front Desk and Birthday Party Team Leader

Urban Air
Downingtown, Pennsylvania
01.2022 - Current
  • Supervised front desk team and birthday party hosts to ensure operational efficiency.
  • Monitored guest interactions and provided exceptional customer service experiences.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Identified needs of customers promptly and efficiently.
  • Ensured adherence to proper protocols for customer check-ins.
  • Confirmed bookings and invoice changes by contacting scheduled parties weekly.
  • Hosted birthday parties, ensuring enjoyable experiences for all attendees.
  • Trained new team members on safety protocols and operational procedures.
  • Created a welcoming check-in experience for all guests.

Team Member

Clothes Mentor
West Chester, PA
06.2021 - 12.2021
  • Assisted customers in selecting and fitting clothing items to enhance satisfaction.
  • Organized merchandise on sales floor, ensuring easy accessibility for shoppers.
  • Processed incoming inventory with accurate labeling for efficient stock management.
  • Maintained cleanliness and order in fitting rooms and sales areas throughout shifts.
  • Provided exceptional customer service to elevate overall shopping experience.
  • Collaborated with team to efficiently restock shelves and maintain inventory levels.
  • Operated cash register to process transactions accurately and efficiently.
  • Performed opening and closing duties, including display setup and sales floor cleaning.
  • Photographed and uploaded pictures of merchandise to the online store.

Education

Bachelor of Arts - Criminology

Howard University
Washington, DC

Criminal Justice And Police Sciences

Brandywine Technical College High School
Downingtown, PA
08.2021 - 06.2024

High School Diploma -

B. Reed Henderson High School
West Chester, PA

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Training and development
  • Event coordination
  • Attention to detail
  • Problem solving
  • Client service
  • Giving constructive feedback
  • Coaching and mentoring
  • Staff training
  • Mentoring
  • Analytical thinking
  • Sales expertise
  • Cash handling
  • Calm under pressure
  • Multitasking
  • PPE use
  • Maintenance & repair
  • Teamwork and collaboration
  • Good Telephone Etiquette
  • Friendly, positive attitude
  • MS word, excel, and outlook
  • Strong work ethic
  • Athleticism
  • Injury prevention
  • Safety protocols
  • Hand-eye coordination
  • Coachability
  • Physical fitness
  • Sportsmanship
  • Disciplined
  • Speed and agility
  • Adaptable
  • Competitive
  • Personable and friendly
  • Community involvement
  • Time management
  • Self-discipline
  • Communication skills
  • Guest interaction
  • Performance monitoring
  • Team building
  • Complex Problem-solving
  • Employee training
  • Team supervision
  • Problem-solving
  • Telemarketing expertise
  • Relationship building
  • Technical support
  • Leadership
  • Safety processes and procedures
  • Verbal and written communication
  • Safety
  • Complaint resolution
  • Issue resolution
  • Client support
  • Client communication

Affiliations

  • Division 1 Women's Lacrosse Player
  • Long term mentor through MIRR Mentors
  • Employee at Urban Air
  • Youth Lacrosse Coach through West Chester Lacrosse Association
  • Weekly volunteer at Raymond Recreation (Washington, DC)
  • CHAMPS program volunteer

Education and Training

other,other

Personal Information

References

References available upon request.

Timeline

Front Desk and Birthday Party Team Leader

Urban Air
01.2022 - Current

Criminal Justice And Police Sciences

Brandywine Technical College High School
08.2021 - 06.2024

Team Member

Clothes Mentor
06.2021 - 12.2021

Bachelor of Arts - Criminology

Howard University

High School Diploma -

B. Reed Henderson High School

Similar Profiles

CREATE PROFILE