Kathryn Pohl
St Louis,MO
Summary
Dynamic and customer-focused, adept at multitasking and problem-solving, developed at 54th Street Grill & Bar. Excelled in verbal communication and customer service, enhancing office efficiency at Century Elevators by reorganizing filing systems. Demonstrated exceptional teamwork and conflict resolution skills, significantly improving guest satisfaction and operational smoothness.
Overview
3
3
years of professional experience
Work History
Office Worker
Century Elevators
05.2024 - 08.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining well-structured filing system.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
To-Go Server
54th Street Grill & Bar
05.2021 - 07.2023
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Restaurant Busser
54th Street Grill & Bar
05.2021 - 07.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely drink refills and services.
Hostess Trainer
54th Street Grill & Bar
05.2021 - 07.2023
- Enhanced customer satisfaction by efficiently managing seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Maintained organized front-of-house areas, contributing to an inviting atmosphere for guests.
Restaurant Hostess
54th Street Grill & Bar
05.2021 - 07.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported servers, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Biomedical Sciences
Southeast Missouri State University
Cape Girardeau, MO05.2027
Notre Dame High School
Saint Louis, MO05.2023
Skills
- Verbal Communication
- Customer Service
- Strong multitasking
- Phone Etiquette
- Problem-Solving
- Excellent teamwork
- Conflict Resolution
Timeline
Office Worker
Century Elevators
05.2024 - 08.2024
To-Go Server
54th Street Grill & Bar
05.2021 - 07.2023
Restaurant Busser
54th Street Grill & Bar
05.2021 - 07.2023
Hostess Trainer
54th Street Grill & Bar
05.2021 - 07.2023
Restaurant Hostess
54th Street Grill & Bar
05.2021 - 07.2023
Bachelor of Science - Biomedical Sciences
Southeast Missouri State University
Notre Dame High School
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