Kathryn Reissig
Meridian ,ID
Summary
40-year career marked by strong loyalty and dedication to making a difference by prioritizing customer service and operational efficiency while resolving challenges in multiple operational environments. Focused on creating a supportive team culture.
Overview
22
22
years of professional experience
Work History
Manager Station Operations
Horizon Air
07.2023 - Current
- Managed local operation in all areas of personnel, passenger service, ground service and cargo service.
- Coordinated scheduling, staffing, budgeting and necessary resources for the operation.
- Conducted employment interviews and new-hire selection
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established performance goals for supervisors and provided feedback on methods for reaching those milestones.
- Ground Security Coordinator
- Complaint Resolution Official
Supervisor Customer Service
Horizon Air
02.2006 - 07.2023
- Supervised daily operations to ensure timely flight departures and arrivals "Creating an Airline People Love".
- Monitored performance metrics to ensure adherence to company policies and procedures.
- Resolved passenger inquiries and complaints, enhancing overall customer satisfaction ratings.
- Provided strong operational skills and crossed trained for all departments including contract carriers.
- Compliance oversight for Alaska Air Group.
- Ground Security Coordinator
- Complaint Resolution Official
Training Team Captain
Horizon Air
06.2004 - 02.2006
- Facilitated new employee training, recurrent training and safety protocol sessions for all Passenger Service, Ground Service, Operations and Cargo Agents.
Education
High School Diploma -
Pocatello High School
Pocatello, ID05.1984
No Degree -
Idaho State University
Pocatello, IDNo Degree -
Associated Schools Inc
Miami Beach, FLSkills
Effective customer support
Proven leadership abilities
Strategic decision making
Ownership of duties
Emotional intelligence
Interpersonal communication
Timeline
Manager Station Operations
Horizon Air
07.2023 - Current
Supervisor Customer Service
Horizon Air
02.2006 - 07.2023
Training Team Captain
Horizon Air
06.2004 - 02.2006
High School Diploma -
Pocatello High School
No Degree -
Idaho State University
No Degree -
Associated Schools Inc
Toastmasters International -Competent Communicator Award
Award given to an individual who has completed the 10 speeches in the Competent Communicator's manual. The first award earned in the Communication Track with Toastmasters International.
2019 Pathfinder Award- Horizon Air's Highest Honor
This award celebrates employees who are highly respected among their peers and leadership for building an outstanding career of commitment and contributions to Horizon Air's success.