Kathryn Rogers
Boca Raton,FL
Summary
Accomplished business student, skilled in staff training and development, and ensuring food safety compliance. Excelled in enhancing customer service and hospitality, successfully organized fundraisers, and proficient in cash handling. Demonstrated leadership by improving team efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Counter Helper
Angelo's Italian Market
Little Silver, NJ
03.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated POS system and cash register
- Took phone orders, catering orders, as well as answered customer questions over the phone
Manager
Four Boys Ice Cream
Jackson, NJ
09.2022 - 08.2024
- Hired, trained, and fired employees as needed.
- Scheduled employee shifts.
- Handled customer complaints and feedback, and held staff meetings to address areas of improvement.
- Organized fundraisers and donation requests.
- Ensured compliance with all local health department regulations, including sanitation standards.
- Oversaw all, and completed most cake orders.
Event Staff
Four Boys Ice Cream
Englishtown, NJ
03.2019 - 08.2024
- Assisted in setting up and breaking down of the event space.
- Operated register, handled cash and processed credit card transactions.
- Greeted customers and provided customer service.
Education
Associate of Science - Hospitality Management
Brookdale Community College
Lincroft, NJ05-2024
High School Diploma -
Freehold Boro High School
Freehold, NJ06-2021
Management
Florida Atlantic University
Boca Raton, FLSkills
- Cash handling expertise
- Staff training and development
- Food safety compliance
- Complaint handling
- Hospitality services
- Shift scheduling
- Task delegation
- Customer service
Affiliations
- American Marketing Association
- Women's Club Soccer
- Runner
Certification
- TIPS Certification – 2024
- ServSafe Certification- 2023
References
References available upon request.
Timeline
Counter Helper
Angelo's Italian Market
03.2023 - 08.2024
Manager
Four Boys Ice Cream
09.2022 - 08.2024
Event Staff
Four Boys Ice Cream
03.2019 - 08.2024
- TIPS Certification – 2024
- ServSafe Certification- 2023
Associate of Science - Hospitality Management
Brookdale Community College
High School Diploma -
Freehold Boro High School
Management
Florida Atlantic University
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