Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kathryn Rogers

Delray Beach,FL

Summary

Accomplished business student, skilled in staff training and development, and ensuring food safety compliance. Excelled in enhancing customer service and hospitality, successfully organized fundraisers, and proficient in cash handling. Demonstrated leadership by improving team efficiency and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hostess

Gabriella's Modern Italian
03.2025 - Current
  • Managed guest seating arrangements to optimize flow and minimize wait times.
  • Trained new staff on customer service standards and operational procedures.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Resolved guest inquiries and concerns, enhancing overall dining experience.

Counter Help

Angelo's Italian Market
03.2023 - 08.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated POS system and cash register
  • Took phone orders, catering orders, as well as answered customer questions over the phone

Manager

Four Boys Ice Cream
09.2022 - 08.2024
  • Hired, trained, and fired employees as needed.
  • Scheduled employee shifts.
  • Handled customer complaints and feedback, and held staff meetings to address areas of improvement.
  • Organized fundraisers and donation requests.
  • Ensured compliance with all local health department regulations, including sanitation standards.
  • Oversaw all, and completed most cake orders.

Event Staff

Four Boys Ice Cream
03.2019 - 08.2024
  • Assisted in setting up and breaking down of the event space.
  • Operated register, handled cash and processed credit card transactions.
  • Greeted customers and provided customer service.

Education

Associate of Science - Hospitality Management

Brookdale Community College
Lincroft, NJ
05-2024

High School Diploma -

Freehold Boro High School
06-2021

Associate of Science - Business Management

Florida Atlantic University
Boca Raton, FL

Skills

  • Cash handling expertise
  • Staff training and development
  • Food safety compliance
  • Complaint handling
  • Hospitality services
  • Shift scheduling
  • Task delegation
  • Customer service
  • Phone etiquette

Affiliations

  • American Marketing Association
  • Women's Club Soccer

Certification

  • TIPS Certification – 2024
  • ServSafe Certification- 2023

Timeline

Hostess

Gabriella's Modern Italian
03.2025 - Current

Counter Help

Angelo's Italian Market
03.2023 - 08.2024

Manager

Four Boys Ice Cream
09.2022 - 08.2024

Event Staff

Four Boys Ice Cream
03.2019 - 08.2024

High School Diploma -

Freehold Boro High School

Associate of Science - Hospitality Management

Brookdale Community College

Associate of Science - Business Management

Florida Atlantic University

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