Kathryn Romo
Weslaco,TX
Summary
Dynamic professional with a proven track record at Cinemark Theaters, excelling in customer service and teamwork. Enhanced customer satisfaction through effective problem-solving and meticulous attention to detail. Proficient in cash handling and maintaining organized workstations, contributing to a productive team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Cinemark Theaters
Weslaco, TX
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Server
Senor Barbas
Weslaco, TX
02.2025 - 08.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Weslaco High School
Weslaco, TXSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Following instructions
- Cleaning
- Flexible schedule
- Organizing work stations
- Product knowledge
- Creativity and innovation
- Goal setting and achievement
- Complex Problem-solving
- Order preparation
- Multitasking
- Time management
- Analytical thinking
Certification
Food Handlers
TABC
Timeline
Server
Senor Barbas
02.2025 - 08.2025
Team Member
Cinemark Theaters
11.2023 - Current
High School Diploma -
Weslaco High School