Kathryn Scheppa
Sarasota,FL
Summary
Dynamic leader with a proven track record at WeCare Senior Relocation Services, enhancing customer satisfaction and mentoring teams for peak performance. Skilled in conflict resolution and sales strategies, I excel in fostering team collaboration and driving results through innovative problem-solving and a strong work ethic. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Move Monager
WeCare Senior Relocation Services
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
Server
Old Salty Dog
01.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Move Manager
Caring Transitions
06.2020 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Assisted Seniors moving into Assisted Living facilities
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Best In Boating
04.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Associate of Applied Science - Human Services
Dutchess Community College
Poughkeepsie, NY01-2020
Skills
- Team leadership
- Complex Problem-solving
- Customer service
- Outgoing personality
- Money handling
- Documentation and reporting
- Team collaboration
- Sales strategies and techniques
- Strong work ethic
- Guest engagement
- Adapt to diverse groups
Timeline
Move Monager
WeCare Senior Relocation Services
10.2024 - Current
Server
Old Salty Dog
01.2024 - 10.2024
Move Manager
Caring Transitions
06.2020 - 06.2023
Sales Associate
Best In Boating
04.2020 - 04.2022
Associate of Applied Science - Human Services
Dutchess Community College
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