Thomas Gomez
Jacksonville,Florida
Summary
Results-driven, customer-focused professional with over 4 years of experience in client-facing roles, leadership, and service-based sales environments. Proven ability to build trust, upsell services, and manage high-pressure interactions while delivering exceptional customer experiences. Background includes leadership as a Move Captain and service under pressure as a Nationally Registered Emergency Medical Technician (NREMT). Seeking to leverage persuasion, communication, and relationship-building skills in a Sales Representative role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Move Captain
College Hunks Moving Company
Jacksonville, FL
01.2022 - Current
- Lead and supervise moving crews to ensure efficient, professional service execution.
- Serve as primary point of contact for clients, building rapport and trust.
- Provide accurate service estimates and recommend additional services to increase revenue.
- Resolve customer concerns on-site with professionalism and solution-focused communication.
- Maintain consistently high customer satisfaction ratings.
Server
Tacolu
Jacksonville, FL
01.2020 - 01.2022
- Delivered exceptional service in a high-volume restaurant environment.
- Built guest relationships that encouraged repeat business.
- Upsold menu items and specials to increase daily sales.
- Managed multiple tables efficiently with accuracy and attention to detail.
Skills
- Customer Relationship Management
- Sales & Upselling
- Negotiation & Persuasion
- Team Leadership
- Objection Handling
- Time Management
- Conflict Resolution
- Professional Communication
ADDITIONAL SALES STRENGTHS
- Comfortable in performance-based and commission-driven environments.
- Strong objection-handling and closing skills.
- Proven leadership managing teams and customer interactions.
- Calm, decisive, and professional under pressure.
Certification
- Nationally Registered Emergency Medical Technician (NREMT)
- Ocean Rescue Swimmer
Timeline
Move Captain
College Hunks Moving Company
01.2022 - Current
Server
Tacolu
01.2020 - 01.2022