KRISTOPHER NICHOLS
Norfolk,VA
Summary
Proven leader in the moving industry with a track record of enhancing customer satisfaction and team efficiency at Tidle Town Moving. Excelled in staff management and customer service, significantly improving service delivery. Skilled in training and mentoring, adept at decision-making and attention to detail, ensuring seamless operations and positive outcomes.
Overview
6
6
years of professional experience
Work History
Move Supervisor, Captain/ Move Crew Helper
Tidle Town Moving
07.2024 - Current
- Demonstrated strong multitasking abilities, handling multiple employees simultaneously without compromising quality or efficiency of the job at hand.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures and customer service.
Mover Captain
Collage Hunks Hauling Junk and Moving
04.2019 - 06.2024
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ01-2012
Associate of Arts - Business
University of Phoenix
Tempe, AZ08-2009
High School Diploma -
Granby High School
Norfolk, Va.06-2003
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
Timeline
Move Supervisor, Captain/ Move Crew Helper
Tidle Town Moving
07.2024 - Current
Mover Captain
Collage Hunks Hauling Junk and Moving
04.2019 - 06.2024
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - Business
University of Phoenix
High School Diploma -
Granby High School
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