Summary
Overview
Work History
Education
Skills
Volunteer Firefighter in my home town
Additional Information
Timeline
Generic

John Lyons

Harrington Park,NJ

Summary

I have a proven track record at United Airlines in many departments. After 39 years still maintaining an excellent dependability record. Always keeping safety protocols and performance improvement front and center. Mentoring new supervisors and developing relationships with employees. Each year there is always something new to learn.

Overview

38
38
years of professional experience

Work History

Move Team Supervisor

United Airlines
01.2005 - Current
  • Oversee all aircraft moves on shift, concentrating on international moves.
  • Plan manpower needs for the shift, including irregular ops and special projects.
  • Certified Deicing Master Trainer overseeing United Airlines winter ops, Making sure United meets all FAA regulations.
  • Focusing the Move Team on safety at all times.
  • Resolved conflicts between team members diplomatically, working with the International Machinists Union to maintain a healthy working environment conducive to United Airlines Human Resources policies.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
  • Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
  • Documented coaching and development sessions.
  • Troubleshot equipment to reduce service calls and downtime.

Planning Center Supervisor

United Airlines
02.1995 - 01.2005
  • Weight and Balance Trainer for the Ops Center. Updated all monthly SOR qualifications and manual test records.
  • Planned future and real time daily gate assignments.
  • Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
  • Resolved shift and employee issues through active listening. talking through and finding solutions.
  • Completed bi-weekly payroll for sixteen control center employees.

Ramp and Cargo Supervisor

United Airlines
06.1987 - 02.1995
  • Environmental Coordinator responsible for meeting all aspects of company, Federal and state regulations.
  • Winter Ops trainer overseeing the deicing of United aircraft.
  • Fueling certified to resolve any aircraft fueling issues planeside.
  • Supervised the loading of cargo and baggage on and off aircraft. The transfer of cargo between trailers, air cargo facilities and other aircraft.
  • Managed a diverse team of workers, fostering an inclusive environment that promoted collaboration and productivity.
  • Planned daily manpower and union work schedules.
  • Prioritized the need for safety at all times. Through company safety programs and shift briefings.

Sales Associate

United Airlines
05.1986 - 06.1987
  • Sold United Airlines flight segments and vacation packages.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Collaborated with team members to achieve monthly sales targets.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.


Education

Bachelor of Arts - Business Administration

William Paterson University
Wayne, NJ
05.1985

Skills

Effective Leadership

Performance Improvement

Flexible Schedule

Schedule oversight

Coaching and Mentoring

Issue Resolution

Safety

Staff Training

Volunteer Firefighter in my home town

Joined the volunteer Fire Department 25 years ago. 

What a great group of men and women.

Additional Information

I also organize and lead a motorcycle touring group for United Airlines employees.

Our group has employees from all departments.

Move Team, Maintenance, Facilities, Customer Service and Ramp Service.


Timeline

Move Team Supervisor

United Airlines
01.2005 - Current

Planning Center Supervisor

United Airlines
02.1995 - 01.2005

Ramp and Cargo Supervisor

United Airlines
06.1987 - 02.1995

Sales Associate

United Airlines
05.1986 - 06.1987

Bachelor of Arts - Business Administration

William Paterson University

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John Lyons