Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Kathryn Simpson

Customer Service
Pleasant View,Utah

Summary

I bring energy and an eagerness to learn to the workplace. Works well under pressure in a fast-paced environment with experience in warehousing and customer service. Skills include: Hard Work Ethic, Great Communication, Detail Oriented, Customer Service, Data Entry, Self- Starter, Root Cause Analysis Continuous Improvement Highly Collaborative.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Manufacturer

TESLA, INC
Sparks, NV
02.2015 - 01.2018
  • Helped start new build line
  • Help train new employees
  • Assisted quality control by completing rework
  • Assisted in sorting parts for inventory
  • Training and Teamwear Coordinator Sparks, NV
  • Acquired appropriate teamwear per their roles prior to new hire start dates
  • Created and deployed a uniform program for 7,000 associates
  • Developed tracking system for product inventory and uniform releases
  • Led training courses when new MI were released to the floor to ensure production runs optimally
  • Worked with vendors and cross functional management cost reduction while maintaining safety
  • Supported new and tenured associates in maintaining teamwear as needed
  • Aided in the release of Manufacturing Instructions (MI)
  • Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
  • Leveraged business automation and inventory management tools to facilitate material requirements planning, inventory control and proper accounting.
  • Liaised with distributors to supply goods and build strong and fruitful business relationships.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Oversaw logistics and inventory management for storeroom.

Customer Service Representative

TELEPERFORMANCE
Ogden, UT
02.2013 - 06.2013
  • Helped customers’ understand Google’s return policies, how to process orders, and use their devices
  • Processed refunds and replacements on damaged or unwanted devices
  • Understood all departments so customers received optimal service by coordinating the right point of contact
  • Gained a better understanding of how to interact with customers over the phone

Sales Associate

WALMART CORPORATION
Reno-Stead, NV
02.2012 - 01.2013
  • Responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions
  • Scanned coupons, applied discounts, processed payments, and rang up sales on computerized cash registers
  • Stood for long periods of time while checking out customers quickly and accurately
  • Maintained a smile and positive attitude will interacting with customers
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.

Keno Runner

Atlantis Casino
Reno, NV
06.2011 - 08.2011
  • Determined winners to calculate and pay off winning bets and collect losing bets.
  • Scanned and processed over 100 winning tickets per shift.
  • Operated cash registers to make change, receive payments and tally transactions.
  • Delivered tickets, cards and money to bingo callers.
  • Supported bingo callers with tickets, cards and money.
  • Enforced game rules and casino policies fairly to maintain betting standards.
  • Collected cash bets from players and documented amounts in records.
  • Managed payouts or collection of amounts at conclusion of wagers.

Education

NA - General Studies

TRUCKEE MEADOWS COMMUNITY COLLEGE
Reno, NV
09.2009 - 12.2012

High School Diploma -

WASHOE COUNTY HIGH SCHOOL
Reno,NV
08.2008 - 05.2009

Skills

TECHNICAL SKILLSundefined

Software

Microsoft

Excel

PowerPoint

Certification

[OSHA] Training - [10 hr course]

Timeline

[OSHA] Training - [10 hr course]

06-2017

Manufacturer

TESLA, INC
02.2015 - 01.2018

Customer Service Representative

TELEPERFORMANCE
02.2013 - 06.2013

Sales Associate

WALMART CORPORATION
02.2012 - 01.2013

Keno Runner

Atlantis Casino
06.2011 - 08.2011

NA - General Studies

TRUCKEE MEADOWS COMMUNITY COLLEGE
09.2009 - 12.2012

High School Diploma -

WASHOE COUNTY HIGH SCHOOL
08.2008 - 05.2009

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