Kathryn Smith

• Improved client fitness levels by developing personalized exercise programs and providing expert guidance on proper form and technique.
• Reduced injury rates for clients by conducting thorough assessments and prescribing corrective exercises as needed.
• Developed strong rapport with clients, fostering long-term relationships based on trust, respect, and shared goals.
• Motivated participants through one-on-one instruction and positive feedback.
• Increased client retention through consistent communication, motivation, and support.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Developed strong client relationships through consistent communication and attentive service.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Increased sales revenue with targeted marketing campaigns and strategic product positioning.

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• Responsibilities include marketing and selling memberships, assisting members, and general upkeep of the facility.
• Improved overall gym revenue by upselling personal training packages and promoting additional services such as group classes, nutrition counseling, and workshops.
• Enhanced client satisfaction by developing personalized fitness programs tailored to individual goals and needs.
• Streamlined personal training operations by implementing efficient scheduling systems and improving communication channels between trainers and clients.
• Developed a successful team of personal trainers by providing ongoing mentoring, coaching, and professional development opportunities.

• Provides excellent customer service to guests by serving food/drink orders, as well as preparing and serving large parties/events.

• Consistently provided outstanding customer service, often wearing multiple hats including pantry chef and head of retail.

• Lead and assisted in multiple responsibilities including kitchen maintenance, food prep, and preparing the dining area.