Summary
Overview
Work History
Education
Timeline
Generic

Kathryn Spooner

Williams,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimising processes and supporting team objectives.

Overview

42
42
years of professional experience

Work History

Rice Ranch Manager

Spooner Ranch
03.2010 - Current
  • Overseeing Rice Storage: I manage the process of storing harvested rice in bins, ensuring the grain is kept at optimal conditions for quality and preservation. This involves controlling moisture levels and temperature to prevent spoilage.
  • Supervise employees who operate machinery to sort rice into designated bins based on variety.
  • Monitor and manage inventory levels
  • Troubleshoot quality issues related to the rice bins.
  • Advise the individual mill's field men when the rice is at its optimal moisture and ready to be shipped to each mill.
  • Supervise the employees in guiding each semi truck under the outbound auger.
  • Continue to gauge the moisture with each semi-trailer.
  • If the moisture is too high, I decide to move to another bin
  • Oversee the transfer of rice through the winter months to other bins
  • Manage 10-12 semi-trucks during harvest
  • Manage 8 trucks per day when shipping to the mills

Sales Associate

Granzellas Gift Shop
03.2010 - 07.2012
  • Organizing racks and shelves to maintain the store's visual appeal. Engage customers to build rapport and loyalty.
  • Boost customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotating stock and restocking shelves to maintain product availability and store appearance.
  • Unpacking new merchandise and pricing
  • Manage returns, exchanges, and refunds following store policy.
  • Using cash registers to complete sales
  • Worked on incentives to bring sales up by 18 per cent.

Sales Associate

Hamilton Jewelers
07.2005 - 03.2007
  • Greet customers, understand their needs, and guide them through the jewellery selection.
  • Demonstrating in-depth knowledge of jewellery, including materials, styles and trends.
  • Completing sales transactions, processing payments and wrapping purchases.
  • Providing a personalized shopping experience for repeat customers and remembering their preferences to offer tailored recommendations.
  • Processing jewellery that needs repairs
  • Answered approximately 10 calls daily and relayed those calls to whichever associate was working with the client on the phone.

Wine Sales Representative

Trefethen Vineyards
07.1991 - 04.1993
  • Directly contacting potential customers, by visiting fine restaurants, wine shops and wine bars.
  • Educating buyers about the different varietals in the Trefethen collection, their characteristics and how they pair with food.
  • Organize and host tastings to allow potential customers to sample and learn about the wines.
  • Establish and maintain relationships with existing accounts and make sure their orders are placed and fulfilled accurately.
  • Track and analyze sales performance and identify areas for improvement
  • Attended regular training sessions to stay updated on current industry trends and knowledge, enabling better representation of the winery's wines.

Owner/Manager of Travel Agency

Horizons Unlimited Travel
10.1983 - 04.1988
  • Managed day-to-day business operations
  • Overlooked the agency's daily operations, including administration and financial management
  • Train and managed employees, ensuring they have the necessary skills
  • Developed strategies to attract new customers
  • Worked with tour operators, hotels, cruise lines and transportation companies to secure the best deals for clients.
  • Researched destinations, flights, accommodations, tours and activities, offering personalized itineraries and tailored options.
  • Assisted clients with any travel problems, cancellations, delays or refunds that may arise.
  • Meet with clients to understand their needs, preferences and budget.
  • Used travel booking system Apollo

Education

High School Diploma -

Colusa High School
Colusa, CA
06.1997

Associate of Arts - General Education

Santa Rosa, Junior College
Santa Rosa, CA
05.1979

Some College (No Degree) - Psychology/Tourism

Chico State University
Chico, CA

High School Diploma -

Colusa High School
Colusa, CA
06.1977

Timeline

Rice Ranch Manager

Spooner Ranch
03.2010 - Current

Sales Associate

Granzellas Gift Shop
03.2010 - 07.2012

Sales Associate

Hamilton Jewelers
07.2005 - 03.2007

Wine Sales Representative

Trefethen Vineyards
07.1991 - 04.1993

Owner/Manager of Travel Agency

Horizons Unlimited Travel
10.1983 - 04.1988

High School Diploma -

Colusa High School

High School Diploma -

Colusa High School

Associate of Arts - General Education

Santa Rosa, Junior College

Some College (No Degree) - Psychology/Tourism

Chico State University

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Kathryn Spooner