KATHRYN SWANSON
Felton,CA
Summary
Directed hospitality and event operations, leveraging 20+ years of experience to manage high-volume bars, restaurants, and live events.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pool Tournament Host & Event Organizer
Multiple Venues
Santa Cruz County, CA
01.2024 - Current
- Host weekly 8-ball tournaments at River Run at Brookdale Lodge (Tuesdays) and Fast Eddie’s Billiards (Thursdays)
- Manage full event logistics: sign-ups, bracket management, rule enforcement, pacing, and payouts
- Serve as brand ambassador for host venues, strengthening customer loyalty
- Resolve disputes professionally while maintaining tournament integrity
- Drive mid-week traffic and bar revenue through structured programming
- Design promotional materials supporting recurring events
General Manager
One Double Oh Seven Club
Santa Cruz, CA
11.2021 - 10.2025
- Oversaw full operations of a high-volume sports bar and smoking parlor
- Ensured compliance with ABC and tobacco regulations
- Led 15-member team: hiring, training, scheduling, payroll, performance management
- Strengthened vendor relationships and streamlined inventory processes
- Organized large-scale community events and fundraisers
- Reduced waste and increased profit margins
- Reason for Leaving: Change in ownership
Service Manager
Buffalo Wild Wings
Bay Area, CA
08.2019 - 11.2021
- Directed front-of-house operations in high-traffic sports environment
- Improved guest satisfaction and service consistency
- Reduced labor costs through scheduling efficiencies
- Resolved escalations to reinforce brand loyalty
Brand Ambassador
Himalaya Cannabis Vape
Sacramento, CA
07.2019 - 12.2019
- Represented product lines at dispensaries and live promotional events
- Educated customers and staff on product features
- Increased brand visibility through direct engagement
Assistant Facility Manager
K1 Speed
Santa Clara, CA
02.2019 - 06.2019
- Supervised 25+ team members across departments
- Improved customer satisfaction and repeat visits
- Ensured safety compliance and operational efficiency
Bar Manager
Buffalo Wild Wings
San Jose, CA
05.2018 - 02.2019
- Managed daily bar operations in high-volume environment
- Ensured alcohol compliance and safety standards
- Controlled inventory and pour costs
- Trained and scheduled bartenders
- Developed beverage promotions to drive revenue
Banquet Captain
Maggiano’s Little Italy
San Jose, CA
01.2018
- Oversaw banquet execution including setup, service flow, and breakdown
- Executed detailed BEOs with precision and timing
- Led service staff during high-volume events
- Served as primary on-site guest contact
General Manager
One Double Oh Seven Club
Santa Cruz, CA
09.2005 - 01.2016
- Directed daily operations: budgeting, payroll, purchasing, compliance
- Maintained 100% compliance with health and ABC regulations
- Designed promotions and themed events boosting long-term sales
- Raised $100,000+ for veterans through fundraisers and tournaments
Education
A.O.S. - Hospitality, Restaurant & Casino Management
California Culinary Academy
San Francisco, CA01.2005
High School Diploma - undefined
San Lorenzo Valley High School
Felton, CA01.2003
Skills
- Hospitality Operations Event & Tournament Management Staff Leadership & Training Brand Representation
- Inventory & Cost Control Payroll & Scheduling Conflict Resolution Compliance & Safety Strategic Planning
Certification
- ServSafe Manager
- ServSafe Alcohol
Timeline
Pool Tournament Host & Event Organizer
Multiple Venues
01.2024 - Current
General Manager
One Double Oh Seven Club
11.2021 - 10.2025
Service Manager
Buffalo Wild Wings
08.2019 - 11.2021
Brand Ambassador
Himalaya Cannabis Vape
07.2019 - 12.2019
Assistant Facility Manager
K1 Speed
02.2019 - 06.2019
Bar Manager
Buffalo Wild Wings
05.2018 - 02.2019
Banquet Captain
Maggiano’s Little Italy
01.2018
General Manager
One Double Oh Seven Club
09.2005 - 01.2016
A.O.S. - Hospitality, Restaurant & Casino Management
California Culinary Academy
High School Diploma - undefined
San Lorenzo Valley High School