Kathryn Taylor
Treasure Isle Jewelers
Raleigh,NC
3
Languages
15
years of professional experience
Sales Associate Manager leading customer-facing retail teams with a focus on sales coaching, visual merchandising, and product knowledge. Trains associates to improve customer engagement and supports tailored selling approaches that align with shopper feedback and market trends. Strengthens store presentation and team performance through organized floor execution and hands-on coaching.
Work History
Sales Associate Manager
10 Months- Customer consultations while maintaining consistent service across the sales floor.
- Trained and mentored sales associates to strengthen customer engagement and product knowledge.
- Coached associates on customer interaction techniques to improve floor presence and service consistency.
- Implemented visual merchandising strategies to optimize store layout and increase product visibility.
- Developed tailored sales approaches based on customer feedback and market trends.
- Applied customer feedback and market trends to refine selling approaches and support more targeted conversations.
Social Welfare Examiner
8 Years 7 Months- Managed high case loads daily, while balancing walk-ins, eligibility reviews, interviews, and follow-up documentation.
- Prepared applicant budgets to assess needs and support ongoing financial planning for public assistance cases.
- Reviewed policy updates and applied federal, state, and local regulations to keep determinations compliant.
- Conducted Fair Hearings, participated in judicial proceedings, and reported findings supporting application decisions.
- Investigated suspected fraud, waste, and abuse through field visits, verification checks, and referral of findings to state agencies.
- Provided empathetic customer service, coordinated referrals to other social service agencies, and collaborated with state program offices to address applicant needs.
Owner Antique Vendor
5 Years 3 Months- Managed daily business operations and administrative functions for the antique vendor business.
- Built strong client relationships that generated repeat business and referrals.
- Supervised staff to maintain efficient operations and high-quality customer service.
- Oversaw budgeting, financial reporting, and tax preparation for the business.
- Planned trade shows, special events, and merchandising to increase sales and brand visibility, while negotiating with vendors and customers to reduce costs and improve profitability.
Education
Associate of Applied Science - Health Sciences
- Dean's List June 2011
High School Diploma
Skills
Administrative operations
Records management
Calendar management
Office coordination
Document preparation
Client & customer relations
Policy compliance & records management
Communication & team collaboration
Case documentation
Confidential information handling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Affiliations
DAV ; My Oldest Brother Michael DeOca Sr has a DAV post named after him in Lackawanna NY.
Languages
English
Native or Bilingual
American sign language
Limited Working
Spanish
Limited Working
Interests
Traditional Iroquois Arts (Beadwork
Leatherwork & Cornhusk Crafts)
Painting
Health & Fitness
Artisan Foods
Fashion & Interior Design
Timeline
Sales Associate Manager
Treasure Isle Jewelers
11.2025 - 09.2026Read More
Social Welfare Examiner
Erie County Department of Social Services
12.2016 - 07.2025Read More
Owner Antique Vendor
Self
07.2011 - 10.2016Read More
Frontier Senior High School
High School Diploma
Read More
Erie Community College
Associate of Applied Science from Health Sciences
Read More