Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Timmons

Lexington,KY

Summary

Diligent Childcare Director with 2 years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees staff and operations to meet Kentucky licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Director

Kids R Kids Learning Academy
07.2022 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.
  • Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
  • Recruited, selected and retained quality administrators, teachers and support staff.
  • Managed program paperwork and child records to comply with state requirements.
  • Engaged with parents and families to build positive relationships for children to thrive.

Teacher

Kids R Kids Learning Academy
01.2022 - 07.2022
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Guest Service Representative

Shaker Village of Pleasant Hill
08.2021 - 12.2021
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.

Account Executive

California Cart Builder
03.2021 - 07.2021
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Negotiated contracts, closed agreements and supported sales team in new product launches.
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Made actionable and insightful recommendations for new products, extensions or enhancements.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Input customer order details into system, accepted payments and updated accounts.
  • Tracked sales and customer information and produced reports for upper management.
  • Identified and achieved standards and expectations, consistently exceeding sales goals.
  • Oversaw production of advertising copy by preparing scripts, reviewing proofs and editing layouts.
  • Developed new business opportunities through client consultation and subcontractor referrals for turn-key services.

Manager

Five Below
08.2020 - 03.2021
  • Got Promoted After only 2 months of Prior work through hard work and dedication to my job.
  • Supported loss prevention team by reporting suspicious behavior and noting inventory variances for further investigation.
  • Used POS systems to process sales transactions, confirm pricing and manage inventory.
  • Handled customer complaints with tactful communication and effective conflict resolution.
  • Reported out-of-stock items for replenishment, researched product alternatives for customers, and communicated with other store branches to obtain items.
  • Answered customer questions regarding product availability, pricing, promotional offers, and store policies.
  • Escalated high-level customer complaints to management for resolution.
  • Maintained clean and orderly sales floor areas, including verifying pricing, promotional signage, and product availability.
  • Increased sales through customer need assessment, catered product recommendations, and upselling techniques.
  • Met or exceeded sales quotas for each Timeframe and worked to maintain consistent positive feedback from guests and management.

Experience File Clerk

Timmons Wood Products
05.2020 - 11.2020
  • Filed Forms, records, reports, and correspondence in appropriate file systems.
  • Kept filed updated with new information and regular removal of outdated material for archiving or disposal Prevented materials loss and unauthorized access with tracking procedures Managed easily-accessible systems by organizing data by categories, data, and other systems for diverse uses.

Education

Some College (No Degree) -

Mt San Jacinto Community College
Menifee

No Degree - Early Childhood Education

Morehead State University
Morehead, KY

High School Diploma -

Paloma Valley Highschool
Menifee, California
06.2020

Skills

  • Sales
  • Social media networking
  • People skills
  • Team management
  • Training and mentoring
  • Management interaction
  • Friendly, positive attitude
  • Project planning
  • Problem resolution
  • Data management
  • Time management
  • Account Management
  • Negotiation and persuasion
  • Customer Service
  • Strong presentation skills
  • Sales expertise
  • Revenue generation
  • Marketing
  • Lead generation
  • Team building
  • Relationship building
  • Working collaboratively
  • Decision-making
  • Operations Management
  • Strategic Planning
  • Business Administration

Certification

  • First Aid/CPR Certified

Timeline

Assistant Director

Kids R Kids Learning Academy
07.2022 - Current

Teacher

Kids R Kids Learning Academy
01.2022 - 07.2022

Guest Service Representative

Shaker Village of Pleasant Hill
08.2021 - 12.2021

Account Executive

California Cart Builder
03.2021 - 07.2021

Manager

Five Below
08.2020 - 03.2021

Experience File Clerk

Timmons Wood Products
05.2020 - 11.2020

Some College (No Degree) -

Mt San Jacinto Community College

No Degree - Early Childhood Education

Morehead State University

High School Diploma -

Paloma Valley Highschool

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Kathryn Timmons