Shelly McFerren
League City,TX
Summary
Experienced Office & Project Manager. Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Assistant Director
Selah Arts Academy
09.2022 - Current
Interconnection Manager
Venture Solar
05.2021 - 07.2023
Interconnection and Project Coordinator
SunPower Solar
12.2018 - 05.2021
Client Service Rep & Safety Coordinator
VCA
11.2017 - 12.2018
Lead Client Service Rep
PetWell Partners
02.2015 - 10.2017
Lead Veterinary Technician
Creekwood Veterinary Hospital
08.2006 - 01.2015
Assistant Director
Selah Arts Academy
05.2005 - 05.2010
Education
Selah Academy for the Arts
05.2014
High School Diploma -
Homeschool
League City, TX05.2003
Skills
- Customer Service
- Project Management
- Computer Literacy
- Leadership
- Typing (70 WPM)
- Data Entry
- Written Communication
- Verbal Communication
- Organization
- Time Management
- Sales
- CRM
- Microsoft Office & 360
- Salesforce
- Zoom
- Slack
- 8x8
- Office Management
- Workforce Management
- Contract Administration
- Employee Supervision
- Staff Hiring
- Inventory Control
- Administrative Support
- Staff Management
- Billing
- Policy Development
- Supply Management
- Team Supervision
- Conflict Management
- Information Protection
- Excellent Multi-Tasking Ability
- Workflow Planning
- Strategic Planning
- Technical Support
- Database Administration
- Relationship Building
- Report Writing
- Policy and Procedure Modification
- Payroll and Budgeting
- Travel Coordination
- Team Bonding
- Work Flow Planning
- Document Management
- Procedure Development
- Root Cause Analysis
- Project Planning
- Data Analysis
- Project Tracking
- Schedule Management
- Productivity Improvement
- Logistics Management
- Resource Allocation
- Performance Improvements
- Client Relations
- Appointment Scheduling
- Call Management
- Report Generation
- Scheduling
- Consultative Sales
- Paperwork Processing
- Information Security
- Product Knowledge
- Data Collection
- Complaint Resolution
- Account Updating
- Staff Education and Training
- Travel Planning
- Service Upselling
- [Software] CRM System Proficiency
- Training Development Aptitude
- Computer Proficiency
- Brand Representation
Personal Information
Title: PROJECT MANAGER/CUSTOMER SERVICE
Hobbies and Interests
- Reading
- Writing
- Teaching Theatre Arts
- Dogs (and cats)
- The great outdoors
Timeline
Assistant Director
Selah Arts Academy
09.2022 - Current
Interconnection Manager
Venture Solar
05.2021 - 07.2023
Interconnection and Project Coordinator
SunPower Solar
12.2018 - 05.2021
Client Service Rep & Safety Coordinator
VCA
11.2017 - 12.2018
Lead Client Service Rep
PetWell Partners
02.2015 - 10.2017
Lead Veterinary Technician
Creekwood Veterinary Hospital
08.2006 - 01.2015
Assistant Director
Selah Arts Academy
05.2005 - 05.2010
Selah Academy for the Arts
High School Diploma -
Homeschool
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