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Kathryn Toro
New York,NY
Work Preference
Summary
Dynamic retail professional with expertise in cash handling and employee training, honed at Bjs Wholesales Club. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in complaint resolution and workflow coordination, achieving a 20% reduction in wait times. Adept at fostering team collaboration and driving operational excellence.
Overview
18
18
years of professional experience
Work History
Cashier/Supervisor
Bjs Wholesales Club
1752-Shore Parkway Brooklyn, NY 11214
08.2021 - Current
- Processed customer transactions efficiently using point-sale
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shift.
- Collaborated with team members to streamline checkout procedures for improved efficiency.
- Monitored inventory levels and reported discrepancies to management promptly.
- Trained new staff on register operations and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assistant Department Manager
Century 21 Department Store
1972- Broadway Avenue
11.2015 - 03.2020
- Assisted in daily operations to enhance customer satisfaction and store efficiency.
- Coordinated inventory management processes to ensure product availability and accuracy.
- Trained new team members on store policies, procedures, and customer service standards.
- Implemented visual merchandising strategies to optimize product presentation and sales potential.
- Developed staff schedules to align with peak business hours and operational needs.
- Conducted regular audits of inventory levels to minimize discrepancies and reduce shrinkage risk.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Front End Supervisor
Lowe's
118-2nd Avenue Brooklyn,NY 11215
03.2008 - 07.2014
- Supervised team operations, ensuring adherence to company policies and safety standards.
- Trained and mentored new staff on customer service protocols and product knowledge.
- Implemented inventory management practices, enhancing stock accuracy and availability.
- Streamlined checkout processes, improving customer satisfaction and reducing wait times.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Education
High School Diploma - Health Careers
Fort Hamilton High School
8301-Shore RoadHigh School Diploma - Health Careers
Fort Hamilton High School
8301-Shore RoadSkills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash register maintenance
- Employee scheduling
- Workflow coordination
- Task delegation
- Cash register reconciliation
Timeline
Cashier/Supervisor
Bjs Wholesales Club
08.2021 - Current
Assistant Department Manager
Century 21 Department Store
11.2015 - 03.2020
Front End Supervisor
Lowe's
03.2008 - 07.2014
High School Diploma - Health Careers
Fort Hamilton High School
High School Diploma - Health Careers
Fort Hamilton High School