Kathryn Townsend
TUCSON,AZ
Summary
A professional with Call Center experience, 7 years as a licensed Insurance Sales Agent, remotely for 5 years.
Extensive experience with inbound inquiries, schedule consultations, and ensure a seamless customer experience from first contact to project completion. Problem-solving and communication skills, both written and verbal. Dependable and people-oriented, confident in ability to productively manage heavy workloads while maintaining high quality standards. Adept at prioritizing and effectively multi-task while working with deadlines, focusing on client relationships to enhance client service and supportability.
Overview
8
8
years of professional experience
Work History
Childcare Provider
KATHY’S HOUSE
TUCSON, AZ
03.2025 - Current
- Supported children’s emotional and social development, encouraging understanding of others and positive self-concepts. Planned and implemented engaging activities to encourage creativity and expression, while also developing leadership skills in guiding children.
Insurance Sales Agent
WIPRO – DELTA DENTAL
TUCSON, AZ
09.2024 - 02.2025
- Advised potential customers in selection of Delta Dental Insurance plans. Dealt with a diverse range of customers in a fast-paced and demanding environment. Answered a large volume of incoming calls from new and current policyholders while providing the excellent service they want and need, answering billing questions, making policy changes, and providing recommendations.
Childcare Provider
KATHY’S HOUSE
TUCSON, AZ
02.2024 - 08.2024
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions. Assisted children in the development of social communication and problem-solving skills. Communicated daily with children’s parents or guardians about daily activities, behaviors and related issues, With a commitment to transparency and responsibility.
Licensed Insurance Agent
WIPRO – Delta Dental
TUCSON, AZ
10.2023 - 01.2024
- Answered incoming phone calls. Educated current and potential clients on dental insurance plans Listening to customers’ needs and advising on a dental plan. Enrolled customers and handled follow-up questions.
Childcare Providers
KATHY’S HOUSE
TUCSON, AZ
11.2022 - 09.2023
- Communicated with children, parents. Created and developed fun, engaging and stimulating activities. Efficiently managing tasks, routines, and schedules to meet children’s needs. Problem solved skills in analyzing situations and making swift decisions.
Licensed Insurance Agent
EVERISE / UHC
TUCSON, AZ
11.2020 - 10.2022
- .Reaching out to all applicants and processing applications within a set time frame. Build strong relationships with clients through consistent communication and excellent customer service.
Insurance Broker
Everise / AON
Tucson, AZ
07.2018 - 10.2020
- Works with over 100 carriers
- Developed tailored insurance solutions to meet diverse client needs.
- Analyzed risk assessments to recommend optimal coverage options.
- Cultivated strong client relationships, enhancing retention and satisfaction.
Education
BBA - Business
University of Phoenix
Tucson, AZ12-2012
Associate of Applied Science - Computer-Aided Design and Drafting (A.A.)
ITT Technical Institute
Tucson, AZSkills
- Excellent interpersonal skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong quantitative, analytical and problem-solving skills
- Proficient with Microsoft Office Suite, Google Suite, or related software
Timeline
Childcare Provider
KATHY’S HOUSE
03.2025 - Current
Insurance Sales Agent
WIPRO – DELTA DENTAL
09.2024 - 02.2025
Childcare Provider
KATHY’S HOUSE
02.2024 - 08.2024
Licensed Insurance Agent
WIPRO – Delta Dental
10.2023 - 01.2024
Childcare Providers
KATHY’S HOUSE
11.2022 - 09.2023
Licensed Insurance Agent
EVERISE / UHC
11.2020 - 10.2022
Insurance Broker
Everise / AON
07.2018 - 10.2020
BBA - Business
University of Phoenix
Associate of Applied Science - Computer-Aided Design and Drafting (A.A.)
ITT Technical Institute
Licenses and Certifications
Licenses
Life and Health Insurance Licenses2018-2025
Certification
September I was the graduate of the year and I was asked to speak for Goodwill customer service training program. I spoke to several classes, the Goodwill Board members, the Rotary Club and I appeared in the Tucson Business section for Goodwill, showcasing my Leadership and enthusiasm for promoting customer service best practices aligning with the principles of Market Valuation in service quality.