Kathryn Towns Kent
Chatham,MA
Summary
Dynamic chiropractic professional with a proven track record at East Coast Management, enhancing patient retention through exceptional customer service and efficient appointment management. Skilled in HIPAA compliance and medical billing, I excel in multitasking and problem-solving, ensuring a seamless experience for both patients and staff while maintaining high standards of care.
Overview
16
16
years of professional experience
Work History
Chiropractic Office Assistant
Lower Cape Chiropractic
04.2019 - Current
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
Chiropractic Office Manager
East Coast Management
06.2011 - 04.2019
- Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
- Enhanced staff productivity through regular training sessions and performance evaluations.
- Streamlined inventory management processes to track supplies effectively while minimizing costs associated with overstocking or waste.
- Implemented new billing and insurance processes, reducing errors and increasing revenue collection rates.
- Assisted in hiring and onboarding new staff members, fostering a positive workplace culture that supported employee growth and development.
- Managed payroll processing for all employees while adhering to state labor laws and established policies regarding overtime pay or time off requests.
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
- Maintained accurate financial records for the practice, ensuring timely processing of invoices and payments.
- Conducted regular audits of office procedures to identify areas for improvement and implement necessary changes for optimal performance.
- Coordinated continuing education opportunities for clinical staff to stay current on industry advancements in chiropractic care techniques.
EMT-P
Eascare Ambulance
08.2009 - 04.2011
- Contributed to a high standard of care by maintaining up-to-date certifications and training in emergency medical services.
- Collaborated with dispatchers to ensure efficient response times for emergency calls.
- Supported quality improvement initiatives within the organization through regular participation in case reviews and continuing education opportunities.
- Demonstrated adaptability in the dynamic EMS environment by effectively managing multiple tasks simultaneously while remaining focused on patient care priorities.
Education
Emtp - Paramedicine
South Coast Training
Fairhaven, MA01-2011
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Appointment management
- Medical billing
- Chiropractic terminology
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- HIPAA regulations
- Computer skills
Timeline
Chiropractic Office Assistant
Lower Cape Chiropractic
04.2019 - Current
Chiropractic Office Manager
East Coast Management
06.2011 - 04.2019
EMT-P
Eascare Ambulance
08.2009 - 04.2011
Emtp - Paramedicine
South Coast Training
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