Kathryn Towns Kent
Chatham,MA
Summary
Dynamic chiropractic professional with a proven track record at East Coast Management, enhancing patient retention through exceptional customer service and efficient appointment management. Skilled in HIPAA compliance and medical billing, I excel in multitasking and problem-solving, ensuring a seamless experience for both patients and staff while maintaining high standards of care.
Overview
16
16
years of professional experience
Work History
Chiropractic Office Assistant
Lower Cape Chiropractic
Orleans, MA
04.2019 - Current
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
Chiropractic Office Manager
East Coast Management
Dennis, MA
06.2011 - 04.2019
- Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
- Enhanced staff productivity through regular training sessions and performance evaluations.
- Streamlined inventory management processes to track supplies effectively while minimizing costs associated with overstocking or waste.
- Implemented new billing and insurance processes, reducing errors and increasing revenue collection rates.
- Assisted in hiring and onboarding new staff members, fostering a positive workplace culture that supported employee growth and development.
- Managed payroll processing for all employees while adhering to state labor laws and established policies regarding overtime pay or time off requests.
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
- Maintained accurate financial records for the practice, ensuring timely processing of invoices and payments.
- Conducted regular audits of office procedures to identify areas for improvement and implement necessary changes for optimal performance.
- Coordinated continuing education opportunities for clinical staff to stay current on industry advancements in chiropractic care techniques.
EMT-P
Eascare Ambulance
Dorchester, MA
08.2009 - 04.2011
- Contributed to a high standard of care by maintaining up-to-date certifications and training in emergency medical services.
- Collaborated with dispatchers to ensure efficient response times for emergency calls.
- Supported quality improvement initiatives within the organization through regular participation in case reviews and continuing education opportunities.
- Demonstrated adaptability in the dynamic EMS environment by effectively managing multiple tasks simultaneously while remaining focused on patient care priorities.
Education
Emtp - Paramedicine
South Coast Training
Fairhaven, MA01-2011
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Appointment management
- Medical billing
- Chiropractic terminology
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- HIPAA regulations
- Computer skills
Timeline
Chiropractic Office Assistant
Lower Cape Chiropractic
04.2019 - Current
Chiropractic Office Manager
East Coast Management
06.2011 - 04.2019
EMT-P
Eascare Ambulance
08.2009 - 04.2011
Emtp - Paramedicine
South Coast Training