Kathryn Trejo
Odessa,TEXAS
Summary
Experienced in retail with a focus on inventory management and customer engagement. Skilled in optimizing operations to boost service delivery and store efficiency. Achievements include significant improvements in customer satisfaction metrics.
Overview
5
5
years of professional experience
Work History
Part-Time Assistant Manager
Pacific Sunwear
Midland , TX
03.2026 - 07.2026
- Streamlined daily store operations to enhance overall efficiency.
- Managed stock organization and product availability through proactive inventory management.
- Addressed customer inquiries and resolved issues promptly, delivering exceptional service.
- Trained new team members on store policies and procedures to facilitate efficient onboarding.
- Conducted cash register transactions accurately while maintaining a balanced drawer.
- Created promotional displays to improve product visibility and engage customer interest.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Guided and supported junior staff on daily tasks and projects to ensure smooth operations.
- Collaborated with management on developing strategic plans for achieving business goals.
Sales Associate
Target
Odessa, TX
11.2023 - 04.2024
- Greeted customers and provided exceptional customer service.
- Provided product information and answered customer inquiries promptly.
- Operated cash register and processed customer transactions efficiently.
- Participated in promotional events to enhance customer engagement.
- Provided accurate information about products, prices and services.
- Used technology resources to assist customers in locating and selecting items.
- Collaborated with team members to ensure smooth store operations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
Sales Associate
Chico's FAS
Midland, TX
12.2021 - 11.2023
- Operated cash register and processed customer transactions efficiently.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers with product selection, sizing and styling.
- Provided product information and answered customer inquiries promptly.
- Assisted customers in locating products throughout the store.
- Handled returns and exchanges according to store policies.
- Stocked shelves and organized merchandise for optimal display.
- Participated in promotional events to enhance customer engagement.
- Collaborated with team members to ensure smooth store operations.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
Education
Course Completion Of FireFighting & Hazmat - Firefighting 1 & 2, Hazmat Awareness & Operations
Wolfforth Fire Academy
Wolfforth, TX09-2025
EMS Course Completion Certificate - Emergency Medical Technician - Basic
South Plains College
Levelland, TX12-2024
Cosmetology & Barber License - Cosmetology
Odessa College
Odessa, TX05-2023
CPR Certification -
American Heart Association
09-2024
High School Diploma -
Permian High School
Odessa, TX05-2023
Skills
- Customer service
- Point of sale operation
- Cash register operation
- Customer engagement
- Product knowledge
- Retail management
- Inventory management
- Workload management
- Team leadership
- Team collaboration
- Training and development
- Team building
- Conflict resolution
- Communication skills
- Time management
- Flexible schedule
- Management
- Decision-making
- Strategic planning
- Performance management
- Retail operations
- Process improvement
- Documentation skills
- Fire safety
- Incident safety
- Hazard prevention
- Emergency intervention
- First aid and CPR
- Basic life support
- Medical assessments
- Vital signs monitoring
- Vital sign assessment
- Pre-hospital care
- Direct patient care
- Indirect patient care
- Patient transport
- Scene safety assessment
- Vehicle operation
- Equipment maintenance
- Equipment repair
- Training programs
- Data acquisition
- Shipment documentation
- Visual merchandising
- Floor oversight
- Work ethic
- Decision-making skills
- Communication skills
- Retail operations
- Financial management
Timeline
Part-Time Assistant Manager
Pacific Sunwear
03.2026 - 07.2026
Sales Associate
Target
11.2023 - 04.2024
Sales Associate
Chico's FAS
12.2021 - 11.2023
Course Completion Of FireFighting & Hazmat - Firefighting 1 & 2, Hazmat Awareness & Operations
Wolfforth Fire Academy
EMS Course Completion Certificate - Emergency Medical Technician - Basic
South Plains College
Cosmetology & Barber License - Cosmetology
Odessa College
High School Diploma -
Permian High School
CPR Certification -
American Heart Association