Kathryn Tremblay
Fort Collins,CO
Summary
Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Licensed Nail Technician
Urban Hippe
05.2023 - 08.2023
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Lead Certified Nail Technician
Woodhouse Day Spa
10.2021 - 05.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Communicated effectively with management concerning important customer issues.
Receptionist
Venus Nails
01.2018 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Route Manager
Merry Maids
08.2014 - 06.2016
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Education
Cosmetologist -
Cheeks International Academy of Beauty Culture - Fort Collins
Loveland, CO07.2021
High School Diploma -
Contiental Academy
Las Vegas, NV05.2000
Skills
- Manicure Design
- Acrylic Nails
- Nail Preparation
- Pedicures
- Sanitation Procedures
- Customer Education
- Scheduling
- Multi-Line Phone Talent
- Prioritization
- Technical Support
- Client Relations
- Customer Service
- Customer Relations
Timeline
Licensed Nail Technician
Urban Hippe
05.2023 - 08.2023
Lead Certified Nail Technician
Woodhouse Day Spa
10.2021 - 05.2023
Receptionist
Venus Nails
01.2018 - 06.2018
Route Manager
Merry Maids
08.2014 - 06.2016
Cosmetologist -
Cheeks International Academy of Beauty Culture - Fort Collins
High School Diploma -
Contiental Academy
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