Kathryn Trujillo
Allen,Texas
Summary
Dynamic professional with a proven track record in hospitality and retail, exemplified by exceptional customer service at Brio Tuscan Grille and The Home Depot Inc. Skilled in POS operation and teamwork, I excel in enhancing customer satisfaction and streamlining service workflows. Demonstrated ability to uplift sales through effective upselling and customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Brio Tuscan Grille
Allen , Texas
04.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Cashier
The Home Depot Inc
Allen , Texas
04.2022 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
BBA - Business Administration
Stephen F. Austin State University
Nacogdoches, TX05-2027
Skills
- Team member support
- POS operation
- Service prioritization
- Hospitality service expertise
- Exceptional customer service
- Server training
- Dining crew workflow optimization
- Dining area maintenance
- Food safety practices
- Effective customer upselling
- Positive and professional
- Item promotion
- Cash handling expertise
- Customer service excellence
- Written and verbal communication
- Time management skills
- Communication
- Problem solving
- Teamwork
- Flexibility
Certification
- I have my food handler's certification
- I have my TABC
Affiliations
- I am an active member of the Delta Zeta sorority at Stephen F. Austin State University.
Accomplishments
- I was recently elected to an officer position for the Delta Zeta sorority's Zeta Psi chapter
Timeline
Server
Brio Tuscan Grille
04.2024 - Current
Cashier
The Home Depot Inc
04.2022 - 04.2024
- I have my food handler's certification
- I have my TABC
BBA - Business Administration
Stephen F. Austin State University
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