Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathryn Vargas

Escondido,CA

Summary

Experienced Store Manager with a strong track record of driving sales, leading teams, and creating great customer experiences. Known for keeping operations running smoothly, motivating staff, and finding ways to improve performance. Passionate about building positive store culture and helping both employees and the business succeed.

Overview

23
23
years of professional experience

Work History

Store Manager

L’Oréal
06.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Hair Stylist & PMU

Self Employed
12.2013 - Current

Hair Stylist, Makeup & PMU artist

Self employed/ Escondido / 2011 - Current


  • Full range of hair and makeup services, including cut, color, styling, wedding and special occasion.
  • Meeting clients needs and ensuring they have a positive fun, informative experience.
  • Continuous education on techniques, products and trends.
  • Staying up-to-date on social media and technology, to continue growth and better serve my business and clients.
  • Manage client expectations and provide post-treatment care instructions
  • Maintain detailed client records, including treatment plans and post-treatment care

Internship for Children and Youth Ministry

Mars Hill Church West Seattle
08.2012 - 08.2014
  • Recruited and trained volunteers and staff in care of children and facility procedures.
  • Created and maintained safe and nurturing environment for children.
  • Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
  • Worked with directors and board members to develop lesson plans and special events for children.

Hairstylist

The Loft Hair Design Studio
02.2006 - 12.2011
  • 1 year of assisting experienced hairstylists.
  • Advanced education in cut, color, style and customer service.
  • Full range of hair and makeup services.
  • Exceeded sales and performance goals.

Manager & Sales Associate

Nordstrom
08.2001 - 01.2016
  • Hiring and training employees on technique, product knowledge, customer service. sales and event strategies.
  • Created a supportive, successful team environment with excellent customer service.
  • Exceeded personal and team goals.
  • Created event and business growth plans.

Education

Permanent Cosmetics And Tattooing - Permanent Cosmetics And Tattooing

Covet Beauty Academy
San Diego, CA
03.2022

Cosmetologist - Cosmetology

Palomar Institute of Cosmetology
San Marcos, CA
01.2006

High School Diploma -

Orange Glen High School
Escondido, CA
1998

Skills

  • Understanding the customer's needs by giving full attention, asking relevant questions and providing appropriate solutions
  • Being able to handle difficult customers and situations with calmness and composure, while maintaining a positive attitude
  • Finding the root cause of customer issues and providing effective solutions to resolve them quickly and efficiently
  • Convincing customers to make a purchase by highlighting the product's unique features and benefits, and addressing any concerns or objections
  • Having a thorough understanding of the products/services being sold to accurately answer any questions customers may have and provide personalized recommendations
  • Developing a rapport with customers and maintaining a positive relationship to encourage repeat business and referrals
  • Setting clear goals, delegating responsibilities, and motivating team members to achieve success
  • Providing clear and concise instructions, offering constructive feedback and actively listening to team members
  • Analyzing information and making informed decisions that benefit the company and its employees while taking risks into account

Accomplishments

    AWARDS

    PACESETTER

    Nordstrom

    2015

    CUSTOMER CHOICE

    Loft Hair Design

    2010

    SPECIAL EVENTS AWARD

    Nordstrom

    2005

    EXCEPTIONAL CUSTOMER SERVICE

    Nordstrom

    2003

Timeline

Store Manager

L’Oréal
06.2024 - Current

Hair Stylist & PMU

Self Employed
12.2013 - Current

Internship for Children and Youth Ministry

Mars Hill Church West Seattle
08.2012 - 08.2014

Hairstylist

The Loft Hair Design Studio
02.2006 - 12.2011

Manager & Sales Associate

Nordstrom
08.2001 - 01.2016

Permanent Cosmetics And Tattooing - Permanent Cosmetics And Tattooing

Covet Beauty Academy

Cosmetologist - Cosmetology

Palomar Institute of Cosmetology

High School Diploma -

Orange Glen High School
Kathryn Vargas