Kathryn Vela
Financial Comptroller
Hope Mills,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Comptroller
Diamond Constructors, Inc.
Fayetteville, NC
07.2021 - Current
- Monitored cash flow, prepared monthly bank reconciliations, and analyzed trends in revenue and expenditure.
- Maintained accounts payable system including processing invoices and issuing payments in a timely manner.
- Managed accounts receivable activities including collections from customers and clients.
- Ensured accurate filing of all required tax returns on time.
- Served as liaison between external auditors during audit process.
- Provided training to staff members on proper accounting practices.
- Participated in meetings with senior management team to discuss current financial status of the organization.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed relationships with tax authorities, bankers and auditors.
- Coordinated preparation of external audit materials and external financial reporting.
Assistant Business Director
Capital Senior Living
Keller, TX
06.2020 - 06.2021
- Monitored expenses to ensure compliance with budgetary requirements.
- Provided administrative support to senior management personnel.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Managed relationships with third-party vendors providing goods or services to the company.
- Performed cost analysis to determine pricing structure for new product launches.
- Evaluated employee performance reviews against established goals and objectives.
- Managed cash control, funds disbursement and payroll and maintained and tracked product inventory.
- Built thorough knowledge of company's products and services, responded to and solved customer inquiries and problems and won trust and confidence of customer base.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Home Manager
Vela Household
02.2016 - 05.2020
- Planned, coordinated, and scheduled daily activities for residents.
- Conducted assessments of residents' physical, emotional, social, spiritual, and recreational needs.
- Provided leadership for the development of new programs and services for residents.
- Encouraged communication between family members.
- Managed financial operations such as budgeting, payroll processing, accounts payable and receivable.
- Assisted residents by educating individuals on life and social skills, daily hygiene and nutrition.
- Administered and allocated budget to control costs and optimize use of resources.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
Hotel Front Desk Representative
Railroad Pass Hotel & Casino
Henderson, NV
03.2013 - 01.2016
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Performed cashier duties such as ringing up sales accurately and efficiently while providing exceptional customer service.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Ensured compliance with all applicable laws and regulations relating to the hotel industry.
- Participated in training sessions designed to improve overall job performance.
- Answered questions and resolved concerns for customer support.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Education
Bachelor of Arts - English Literature
University of Nevada-Las Vegas
05.2013
Skills
- Data Analysis
- Customer Service
- Financial Resource Management
- Work Planning
- Staff Recruitment and Hiring
- Willing to Learn
- Goal Setting
- Critical Thinking
- Employee Training Oversight
- Proactive and Focused
- Decision-Making
- Relationship Building
- Prioritizing and Planning
- Financial Reporting
- Cash Flow Management
- Financial Management
- Staff Management
- Typing and 10-Key Entry
- Collections Actions
- Attention to Detail
- Intuit QuickBooks
- Human Resources
Certification
- Notary Public, North Carolina Department of the Secretary of State, 06/2022, 06/2027
- Employing Abilities at Work Certificate, Society for Human Resources Management, 05/2023
- Veterans at Work Certificate, Society for Human Resources Management, 05/2023
- Getting Talent Back to Work Certificate, Society for Human Resources Management, 05/2023
Timeline
Financial Comptroller
Diamond Constructors, Inc.
07.2021 - Current
Assistant Business Director
Capital Senior Living
06.2020 - 06.2021
Home Manager
Vela Household
02.2016 - 05.2020
Hotel Front Desk Representative
Railroad Pass Hotel & Casino
03.2013 - 01.2016
Bachelor of Arts - English Literature
University of Nevada-Las Vegas