Kathryn Whitehead

• Engaged in problem-solving activities to address workflow challenges and improve efficiency.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Trained new hires in form completion, fostering professional growth and ensuring consistent training delivery standards
• Mentored Client Advocate trainee in FMLA/Forms Completion
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Understand and abide by all HIPPA privacy and security laws
• Ensure patients disability forms are completed accurately and in a timely and effective manner.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Communicate effectively and professionally with clients
• Available for flexible hours/shifts
• Provide performance based incentives to recognize and reward top performing team members.
• Set clear expectations and hold team members accountable to consistently demonstrate CRAFT values in their work

Implemented best practices for continuous improvement

Maintained high standards of quality, ensuring adherence to protocols

Followed all company policies and procedures to deliver quality work

Demonstrated attention to detail when reviewing medical records, enabling accurate assessment of functional limitations caused by disabilities

Track form counts and collaborate with team members and supervisor to set and achieve personal goals

Obtain patients medical information needed from various EMR systems

Processed records to maintain accurate and up to date information

Improved data retrieval by organizing and categorizing records efficiently

Reviewed documents for errors, ensuring consistency and accuracy

Archived files to optimize storage space and maintain order

Coordinated with team members to resolve discrepancies in records

Verified document information for accuracy and completeness

Conducted audits of records for compliance with regulatory standards

Maintained strict confidentiality in handling sensitive client information, adhering to all relevant data protection regulations and policies

Consistently met deadlines for record processing, demonstrating strong time management skills and dedication to task completion

Prepared materials for lessons, assignments, and assessments; evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals

Implemented creative classroom management techniques to maintain an orderly and focused learning environment

Promoted a positive classroom environment with clear expectations