Kathryn Wilson
Katy,TX
Summary
Detail-oriented professional with extensive experience in front office management and administrative roles. Known for exceptional customer service, effective communication, and maintaining client records. Committed to optimizing processes and enhancing overall office productivity.
Overview
7
7
years of professional experience
Work History
Front Office Manager
LG Counseling & Houston Brain Center
07.2025 - Current
- Managed scheduling and appointment coordination for clients, enhancing overall office efficiency.
- Assisted in maintaining accurate client records using electronic health record systems.
- Supported daily operations by answering phone calls and responding to inquiries promptly.
- Conducted research on best practices for office administration, contributing to enhanced service delivery.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Administrative Assistant
Stokan Jaggers & Associates
04.2021 - 04.2023
- Organized and maintained filing systems, ensuring easy access to important documents.
- Collaborated with team members to streamline administrative processes and improve workflows.
- Provided exceptional customer service by addressing client concerns with professionalism and empathy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Restaurant Hostess
Anthonies Market Grill
02.2019 - 09.2020
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservation system, optimizing seating arrangements for maximum capacity.
- Coordinated with kitchen and wait staff to ensure timely guest service and satisfaction.
- Trained new hostesses on procedures, enhancing team performance and service quality.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Food Runner
Anthonies Market Grill
02.2019 - 09.2020
- Delivered food orders promptly to enhance customer satisfaction and dining experience.
- Coordinated with kitchen staff to ensure timely preparation and delivery of menu items.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Assisted servers in managing table turnover, improving overall restaurant efficiency.
Education
Bachelor of Arts - English Literature
University of Houston
Houston, TX05-2025
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Microsoft Office Suite
- Administrative skills
- Oral and writing communication
- Schedule coordination
Timeline
Front Office Manager
LG Counseling & Houston Brain Center
07.2025 - Current
Administrative Assistant
Stokan Jaggers & Associates
04.2021 - 04.2023
Restaurant Hostess
Anthonies Market Grill
02.2019 - 09.2020
Food Runner
Anthonies Market Grill
02.2019 - 09.2020
Bachelor of Arts - English Literature
University of Houston