Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Wnek

Dripping Springs,TX

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Lyra Health
Burlingame, CA
04.2023 - Current
  • Triages client calls across all Lyra services from general inquiries to high-risk members.
  • Conducts Provider Searches, assists with scheduling appointments, and sends out emails.
  • Collaborated with CNT OPS to ensure the readiness of the "Live Provider Assessment" testing before the initial launch.
  • Demonstrates a proactive and collaborative approach through various projects and collaborations with CNT-OPS and the CNT-Feedback team.
  • Demonstrates time management skills and flexibility in fielding the unexpected throughout the workday.

Client Advocate

Century Consulting Services
Austin, TX
04.2022 - 04.2023
  • Transcribed data from spreadsheets into CRM software.
  • Prioritized high profile accounts for debt management solutions.
  • Created solutions to resolve barriers with debtors.
  • Excels at managing multiple client accounts

Member Advisor

Point Health
Austin, TX
10.2019 - 04.2022
  • Conveyed extensive knowledge of various health care plans, processes, regulations, and laws in a clear and concise manner.
  • Responsible for maintaining a well-structured database of solutions and resources.
  • Handled calls from health care providers, plan members, and insurance companies.
  • Researched medical billing codes to ensure accurate procedure estimates
  • Confirmed detailed pricing estimates with provider staff and generated custom provider lists.
  • Analyzed and assigned incoming customer requests to appropriate teammates.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.

Education

Associate of Science - Marketing And Sales

Erie Business Center
Erie, PA

Skills

  • Peer Mental Health Advocate
  • Customer Account Management
  • HIPAA Compliance Certification
  • Medical Terminology and Insurance Billing
  • Data Entry and Maintenance
  • Proficiency in Salesforce, Microsoft Office and G Suite
  • Experience with Zoom, Slack, Google Hangouts, Microsoft Outlook, Hubspot and Excel

Timeline

Customer Support Specialist

Lyra Health
04.2023 - Current

Client Advocate

Century Consulting Services
04.2022 - 04.2023

Member Advisor

Point Health
10.2019 - 04.2022

Associate of Science - Marketing And Sales

Erie Business Center

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Kathryn Wnek