Kathryn Zatawski
Oakmont,PA
Summary
Dynamic professional with extensive experience in customer service and staff training, notably at Pittsburgh Field Club. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills.Resourceful with a solid foundation in criminal justice. Successfully facilitated case management and supported law enforcement operations. Demonstrated analytical thinking and effective communication in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Criminal Justice Specialist
Westmoreland Casemanagement and Supports Inc.
Greensburg, PA
10.2025 - Current
- Developed individualized service plans to address client needs and enhance support systems.
- Coordinated team meetings to ensure effective communication and collaboration among providers.
- Conducted comprehensive assessments to evaluate client eligibility for services and programs.
- Implemented intervention strategies that improved client outcomes and fostered community integration.
Waitress
The Pub at 333
Oakmont, Pennsylvania
05.2023 - 10.2025
- Facilitated a comfortable dining atmosphere for local and nonlocal customers to enhance satisfaction.
- Assisted in training new staff on service protocols and menu knowledge.
- Assisted other wait staff members in times of heavy customer traffic.
- Collaborated with coworkers to cultivate a positive, welcoming work environment for all patrons.
Team Member
Pegula Ice Arena
State College, Pennsylvania
09.2023 - 05.2025
- Coordinated event schedules for public skates, stick time, and private functions.
- Collaborated with team members to address unforeseen patron issues effectively.
- Ensured cleanliness and organization of arena facilities to enhance user experience.
Lead Server
Pittsburgh Field Club
Fox Chapel, Pennsylvania
05.2020 - 04.2023
- Developed respectful relationships to enhance dining experiences for members and guests.
- Trained and mentored junior servers on service standards and customer interaction.
- Led a team of over 10 servers to ensure seamless service during events and dinners.
- Trained new hires on commitment and respect to maintain high service standards.
Education
Bachelor of Science - Criminology
The Pennsylvania State University, College of The Liberal Arts
State College, Pennsylvania05-2025
High School Diploma -
Riverview High School
Oakmont, Pennsylvania06-2021
Skills
- Microsoft Word
- Customer service
- Microsoft Excel
- Project management
- Communication skills
- Staff training
- Problem solving
- Strong multitasking
- Courtroom procedures
- Victim advocacy
Timeline
Criminal Justice Specialist
Westmoreland Casemanagement and Supports Inc.
10.2025 - Current
Team Member
Pegula Ice Arena
09.2023 - 05.2025
Waitress
The Pub at 333
05.2023 - 10.2025
Lead Server
Pittsburgh Field Club
05.2020 - 04.2023
High School Diploma -
Riverview High School
Bachelor of Science - Criminology
The Pennsylvania State University, College of The Liberal Arts
Volunteer Experience
Kerr Memorial Museum
Junior Docent
- Advocated for small town Memorial Museum as a key component of Oakmont history.
- Spearheaded Junior Docent program by developing community events and annual Christmas candlelight tours.
- Managed schedules, outfits, and scripts for group of six summer volunteers at museum events.
- Promoted significant role of Memorial Museum in fostering community identity and engagement.
Honors And Awards
- National Honors Society Vice President
- Model United Nations Best Delegate (Johns Hopkins)
- Oakmont RAA Scholarship
- Phi Sigma Sigma Executive Board
- Rules and Regulations THON Member
Activities
- Model United Nations, General Member, 08/17, 06/21, Oakmont, PA
- Key Club, General Member, 08/17, 06/21, Oakmont, PA
- Student Council, General Member, 08/17, 06/21, Oakmont, PA
References
References available upon request.