Kathryne Broxey
Micanopy,FL
Summary
Highly energetic, outgoing and detail-oriented. Handles responsibilities simultaneously while providing exceptional customer service with a smile. Reliable and friendly Customer service Representative who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Overview
12
12
years of professional experience
Work History
Valdosta Ga
Appointment Setter/Canvasser
United Distributors Inc
04.2019 - 07.2019
- Planned routes and door-to-door scripts effectively to exceed sales goals by 50%.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Assisted with project planning and execution of research.
- Conducted interviews with participants to assess eligibility.
- Observed participants and recorded results.
- Recruited and screened minimum of 5 potential participants per day.
- Documented all customer inquiries and comments thoroughly and quickly.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Determined customer needs by asking relevant questions and listening actively to responses.
Brand Ambassador
Big Orange Productions
Gainesville, FL
01.2019 - 04.2019
- Communicated product value, quality and style to educate and entice potential customers.
- Responsible for planning and organizing sampling events by working hand-in-hand with retail store managers and leaders.
- Drafted post-event evaluations, compiled results and recommended changes for future events.
- Used proper food safety guidelines to prepare product samples.
Seasonal Customer Service Associate
Kohl's Department Store
Gainesville, FL
11.2017 - 01.2018
- Helped guests with online orders.
- Handled returns, payments, & exchanges.
- Logged all store keys.
- Kept track of cash drawer for all department registers.
- Hung & tagged returned items as well as damages.
- Answered constant flow of customer calls with up to 3 calls in queue per minute.
- Responded to customer requests for products, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Brand Ambassador
Dietz & Watson
Philadelphia, PA
10.2016 - 10.2017
- Greeted customers, Prepares sample trays, Offered samples, Directed customers to products, Suggested sale items, informed customers about products and checked inventory as well.
- Conveyed noteworthy information about project successes and product updates to customers.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with all key accounts.
- Implemented marketing activities and policies to promote products and services.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Snapped professional quality photographs to use on social media channels for promotional campaigns.
- Set up and broke down promotional booths, talked to potential customers and sampled sales items for successful promotional events.
Deli Clerk, Delicatessen Clerk
Earth Fare
Gainesville, FL
09.2016 - 12.2016
- Attended to customers
- Produced sandwiches, smoothies, pizzas, & rotisserie chickens.
- Assisted bakery with customers.
- Prepped the salad bar.
- Wrote off shrink.
- Prepared fresh deli salads and Grab N go items.
- Created appealing food arrangements for party trays and specialized orders.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Cashier And Salesperson
Wal-Mart
Gainesville, FL
06.2015 - 08.2016
- Answered customer's questions and addressed problems/complaints in person as well as over the phone.
- Educated customers about product knowledge and service offerings.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast paced retail environment.
- Built and maintained effective relationships with peers as well as upper management.
- Processed an average of 1100 scans per hour on the cash register with 100 percent accuracy.
Server
Advent Christian Village Inc
live oak, FL
10.2014 - 04.2015
- Prepare sides and/or baked goods for meals.
- Set up server area and serve residents and staff each meal.
- Stock and restock nourishment rooms, and court dinning hall server area.
- Bus tables and push dishes to dish washer, catch clean dishes, and set up silver ware on tables.
- Basic clean up each night.
Deli Clerk, Delicatessen Clerk
Wal-Mart Inc
Live Oak, FL
10.2012 - 07.2013
- Unloading frozen freight, stocking and checking dates on sales floor, customer service, and fry cook; prepare platters, basic clean routine.
Sales Demonstrator
Boars Head Frank C. Arena
, FL
07.2011 - 12.2011
- Keeping track of inventory in Publix supermarket.
- Sampling sales items to customers and suggestive/comparison selling those items.
- Providing information and demonstrating how to prepare samples and/or meals.
- Providing nutritional information for all products displayed or sold.
Front Service Clerk
Publix Supermarket
Live Oak, FL
08.2010 - 07.2011
- Front service: Bagged groceries, tended to the front end caps as well as any nearby displays, and cleaned/restocked registers every day.
- Aprons Cooking Demonstrator: Prepared meals and comparison sold sales items featured in the menu. Cleaned and sanitized work area.
- Bakery Clerk: Baked basic desserts and prepped baked goods for the Baker as well as restocked the sales floor, provided customer service, and sanitized/cleaned all work stations.
Deli Clerk, Delicatessen Clerk
Publix Super Market
Gainesville, FL
12.2007 - 02.2010
- All deli clerks were required to fry chicken, slice meats and cheeses to order for customers, prepare hot/cold sandwiches and prepare cold pack meals.
- Associates were also required to clean all food prepping areas, floors, slicers, and dishes.
- Some associates, including myself, were asked to restock the sales floor, take inventory, train new associates, file minor paperwork and delegate in place of management and/or full time associates upon absence.
- I often closed the deli.
- Department which also entailed cleaning the cases, floors, and proper trash removal.
- I worked at the Butler Plaza Publix(352- 367-4324 Manager Gudrun Mooredock.
Education
Diploma - GED
Riveroak Technical College
Live Oak, FL06.2010
Skills
- Speedy & friendly customer service
- Cash handling accuracy, money order services, money gram services, returns and exchange services, bill paying
- Check cashing services, vendor logging, merchandise logging, cashier/bagging service,
- Alcohol/tobacco sales, new associate training, Acting CSM
- Basic Jewelry counter experience,
- Basic electronics experience
- Sales/Cooking Demonstrating
- Cash register
- Material organization
- Complaint resolution
- Strategic sales knowledge
- Multi-line phone talent
- Creative problem solving
- Stock management
- Key holder experience
- Computer proficient
- Good listening skills
- POS systems expert
- Quick learner
- Stocking and replenishing
- Professional telephone demeanor
Accomplishments
- Highly energetic, outgoing and detail-oriented.
- Handles responsibilities simultaneously while providing exceptional customer service with a smile.
- Reliable and friendly Customer service Representative who quickly learns and masters new concepts and skills.
- Passionate about helping customers and creating a satisfying shopping experience.
Timeline
Valdosta Ga
Appointment Setter/Canvasser
United Distributors Inc
04.2019 - 07.2019
Brand Ambassador
Big Orange Productions
01.2019 - 04.2019
Seasonal Customer Service Associate
Kohl's Department Store
11.2017 - 01.2018
Brand Ambassador
Dietz & Watson
10.2016 - 10.2017
Deli Clerk, Delicatessen Clerk
Earth Fare
09.2016 - 12.2016
Cashier And Salesperson
Wal-Mart
06.2015 - 08.2016
Server
Advent Christian Village Inc
10.2014 - 04.2015
Deli Clerk, Delicatessen Clerk
Wal-Mart Inc
10.2012 - 07.2013
Sales Demonstrator
Boars Head Frank C. Arena
07.2011 - 12.2011
Front Service Clerk
Publix Supermarket
08.2010 - 07.2011
Deli Clerk, Delicatessen Clerk
Publix Super Market
12.2007 - 02.2010
Diploma - GED
Riveroak Technical College
Similar Profiles
Alan MarquezAlan Marquez
All In One, Home Remodeling at Home CanvasserAll In One, Home Remodeling at Home Canvasser
Travis EspinozaTravis Espinoza
Sales Merchandiser at United DistributorsSales Merchandiser at United Distributors
ROBERT BURROUGHSROBERT BURROUGHS
BEER REPLENISHER at United Distributors IncBEER REPLENISHER at United Distributors Inc