Kathryne Rinehard
Gloucester ,VA
Summary
Motivated and dependable professional with strengths in supervising employees and providing exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Communications Officer
King and Queen Sheriff's Office
King and Queen Court House, VA
03.2023 - Current
- Answers multiple phone lines to include emergency and non emergency in a professional and timely manner and Able to prioritize calls
- Dispatches out appropriate units to law, ems or fire calls after gathering information from caller and provides caller with prearrival information
- Uses radio to communicate with units during emergencies and through out shift in non emergency situations
- Enters in warrants, wanted persons, attempt to locate, protective orders in VCIN/NCIC
- Monitors and tracks deputies and other emergency personnel throughout shift and performs status checks as needed
- Creates incidents in CAD system and updates call log as necessary
- Communicates effectively with the public and coworkers verbally and in writing
- Ability to handle high stress calls while making quick decisions while remaining calm in high stress situations
- Monitors security cameras during shift
Front Desk Volunteer
Gloucester- Mathews Humane Society
Gloucester, VA
07.2018 - Current
- Answered the phone, directed calls and took messages as needed
- Responsible for the gift shop funds
- Assisted staff throughout the day as needed
- Escorted customers to see animals as needed.
- Attended meetings as needed and volunteered at functions as needed
Store Manager
Virginia Alcoholic Beverage Control Authority
West Point, VA
02.2016 - 03.2023
- Responsible for over-seeing the day-to-day operations of the store, ensuring customers are satisfied and that the store is running efficiently while providing direction and vision
- Maintained staff by recruiting, on boarding, training, and promoting employees
- Trained assistant manager on leadership responsibilities
- Developed and managed budgets for store operations
- Accomplished department objectives by managing staff, delegating tasks as needed
- Monitored store performance and employee performance and took appropriate action as needed to include performance evaluations
- Liaisoned with headquarters and maintained good rapport with vendors
- Trained managers on new inventory procedures and directed inventories for the quarter
- Lead monthly store meetings
- Monitored inventory levels and ordered as needed
- Responded to customer questions and concerns and investigated customer complaints
- Used various computer programs daily to include word, excel, spreadsheets, outlook and teams
- Created the monthly schedule and ensured the business needs were met and the store had adequate coverage while keeping the weekly allocations under budget
- Responsible for accurately completing store paperwork to include entering monthly sales figures onto an excel spreadsheet
- Responsible for the store funds to include cash registers, bank deposits, petty cash, vault cash and licensee checks
Lead Sales Associate
Virginia Alcohol Beverage Control
West Point, VA
07.2014 - 02.2016
- Oversaw the daily operations of the store in the absence of the store manager
- Responsible for the accuracy of the store funds, registers, petty cash and daily deposits
- Supervised cashiers throughout shift and provided guidance as needed and assisted store manager with training new hires
- Used various office equipment and computer programs such as Microsoft word, excel and outlook
- Assisted manager with checking store's daily reports to ensure accuracy
- Checked in the shipment in the absence of the manager using the handheld scanner and manually
- Created product displays for the store with and without direction from the store manager and assisted manager with shelf placements
- Kept the store clean and organized to ensure store was in compliance with various policies
- Assisted management with conducting inventory at the store and at other store locations
- Waited on customers while using a POS system and verified age by checking ID in the POS system to ensure complete compliance with state laws
- Checked emails frequently throughout the day and reported important emails and information to store manager
Sales Associate
Virginia Alcohol Beverage Control
West Point, VA
04.2014 - 07.2014
- Used POS to complete customer's transactions
- Verified customers age by checking their ID to ensure compliance with state laws
- Exercised good judgement by refusing sales to persons who were intoxicated
- Filled in for other coworkers as needed
- Printed recipes from POS as needed and gave them to customers
- Answered the phone and took messages as needed
- Kept up the cleaning daily duties to include cleaning the bathroom, sweeping and mopping the floors, cleaning windows, taking out the trash, and cleaning the register area
- Assisted the manager with maintaining an organized stockroom
- Kept the register area stocked with supplies in anticipation for a busy day
- Stocked shelves daily and ensured the products were neat and tidy to create a pleasing environment to the customer
Education
Degree in Cosmetology -
Lucke's Beauty Academy
Newport News, VA03.2022
Rappahannock Community College
Gloucester, VA06.2008
Diploma -
Gloucester High School
Gloucester, VA06.2008
Skills
- Leadership
- Communication
- Delegation
- Conflict resolution
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Multitasking
Accomplishments
As a store manager I achieved the following awards: Increased Sales in 2022, Top Shrink in 2021, Top Performer in 2020, Perfect Audit in 2017. Currently I hold the position of treasurer for TRIAD and I was selected to be a member of the CISM team.
Certification
Licensed Cosmetologist, 01/01/23
Timeline
Communications Officer
King and Queen Sheriff's Office
03.2023 - Current
Front Desk Volunteer
Gloucester- Mathews Humane Society
07.2018 - Current
Store Manager
Virginia Alcoholic Beverage Control Authority
02.2016 - 03.2023
Lead Sales Associate
Virginia Alcohol Beverage Control
07.2014 - 02.2016
Sales Associate
Virginia Alcohol Beverage Control
04.2014 - 07.2014
Degree in Cosmetology -
Lucke's Beauty Academy
Rappahannock Community College
Diploma -
Gloucester High School