Mary Taylor
Summary
Professional emergency communication specialist with strong background in public safety and crisis management. Known for delivering precise and timely information, contributing to team success and positive outcomes. Highly adaptable, reliable, and skilled in multi-tasking and problem-solving in dynamic environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communications Officer
Harris County Sheriff Office
Houston, TX
01.2025 - 11.2025
- Monitored emergency communications to ensure rapid response and resource allocation.
- Coordinated multi-agency communication during critical incidents to enhance situational awareness.
- Utilized advanced dispatch systems to manage calls and prioritize service requests effectively.
- Collaborated with law enforcement and emergency services to streamline information sharing processes.
- Implemented quality assurance measures to uphold standards in emergency call processing accuracy.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
Front Desk Agent
Courtyard by Marriott
Houston, TX
08.2024 - 01.2025
- Increased revenue due to exceptional customer service and greater numbers of clients staying in the hotel
- Attained top customer service ratings every month
- Managed a handwritten notebook with keys, each labeled with name, credit card number, and room number.
- Assisted in the training of new front desk agents
Assistant Manager
Dollar General
Houston, TX
01.2024 - 08.2024
- Ensured all customers were greeted with a warm, friendly smile
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
- Greeted store associates with a friendly smile and helped them with any questions they had
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
- Developed a system to track customer preferences and recommended products
- Handled in-line customers in a polite, courteous, and efficient manner
- Successfully assigned all in-store customers to specific associates
Receptionist/Administrative Assistant
Irene’s Rapid Delivery Server
Houston, TX
01.2023 - 01.2024
- Managed the work of employees, increasing crew efficiency
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training new team members each month
- Offered strong customer service skills, keeping customers satisfied and increasing sales annually
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Recruited paid staff members to assist with event management and implementation of a volunteer retention bonus program
Sales Associate
Hot Topic
Houston, TX
07.2022 - 12.2022
- Drove revenue growth through exceptional customer service and enhanced client retention strategies.
- Achieved top customer service ratings consistently each month.
- Oversaw organization of handwritten notebook containing keys labeled with name, credit card number, and room number.
- Facilitated training sessions for new front desk agents to enhance service delivery.
- Cultivated a welcoming atmosphere by greeting all customers with a warm, friendly smile.
- Engineered a comprehensive system to monitor in-store customer interactions and identify opportunities for enhanced retention.
- Welcomed store associates with a friendly demeanor and addressed inquiries promptly.
- Developed a comprehensive tracking system for out-of-stock merchandise to enhance customer communication.
- Engineered a comprehensive system for tracking customer preferences and recommending tailored products.
- Managed in-line customer interactions with professionalism and efficiency.
- Delegated in-store customer assignments to specific associates for enhanced service delivery.
- Cultivated personal relationships with customers to enhance service delivery.
- Monitored customer orders, ensuring accurate tracking and timely resolution of fulfillment issues.
- Optimized inventory management processes to enhance operational efficiency.
Sales Associate
Dollar Tree
Houston, TX
01.2022 - 07.2022
- Increased revenue due to exceptional customer service and greater numbers of clients staying in the hotel
- Attained top customer service ratings every month
- Managed a handwritten notebook with keys, each labeled with name, credit card number, and room number.
- Assisted in the training of new front desk agents
Education
Associate of Science - Pastry Arts
Houston Community College
Houston, TX08.2025
Skills
- Customer service
- Time management
- Communication skills
- Guest services
- Documentation review
- Leadership
- Computer literacy
- Budgeting
- Problem-solving skills
- Administrative skills
- Documentation
- Inventory oversight
Certification
Microsoft
Timeline
Communications Officer
Harris County Sheriff Office
01.2025 - 11.2025
Front Desk Agent
Courtyard by Marriott
08.2024 - 01.2025
Assistant Manager
Dollar General
01.2024 - 08.2024
Receptionist/Administrative Assistant
Irene’s Rapid Delivery Server
01.2023 - 01.2024
Sales Associate
Hot Topic
07.2022 - 12.2022
Sales Associate
Dollar Tree
01.2022 - 07.2022
Associate of Science - Pastry Arts
Houston Community College