Caitlynn Lightfoot
El Reno,OK
Summary
Experienced professional with a strong background in operations management and crisis intervention. Developed skills at Garfield County Detention Facility and McAlister's Deli. Demonstrated expertise in enhancing security protocols and cultivating customer relationships. Showcasing a distinctive mix of leadership and customer service abilities. Track record of success in optimizing efficiency and resolving conflicts to achieve operational excellence.
Communications professional with strong expertise in crafting compelling messaging, managing public relations, and executing strategic communication plans. Adept at fostering collaboration, adapting to changing needs, and driving results through effective teamwork. Skilled in media relations, content creation, and stakeholder engagement, ensuring seamless communication and impactful outcomes. Dependable and results-driven, consistently delivering high-quality work while meeting organizational goals.
Overview
9
9
years of professional experience
Work History
Communications Officer
El Reno Police Department
El Reno, OK
02.2025 - Current
- Monitored Police, Fire, and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Detention Officer
Garfield county detention facility
Enid, OK
11.2023 - 01.2025
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Escorted inmates from one area of the detention center to another safely and securely.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Fingerprinted and photographed incoming and released inmates.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
Assistant Manager
McAlister's Deli
Enid, OK
03.2016 - 11.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Enid High School
Enid, OK05-2016
Skills
- Disturbance management
- Security and sanitation checks
- Crisis Intervention
- De-Escalation Techniques
- Crisis Management
- Operations Management
- Task Delegation
- Customer service and satisfaction
- Customer Relationship Management (CRM)
- Money Handling
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Inventory control
- Store maintenance
- Scheduling
- Shift scheduling
- Store opening and closing
Timeline
Communications Officer
El Reno Police Department
02.2025 - Current
Detention Officer
Garfield county detention facility
11.2023 - 01.2025
Assistant Manager
McAlister's Deli
03.2016 - 11.2023
High School Diploma -
Enid High School