Kathryn (Katie) Gomez
Stirling,NJ
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability. Motivated and eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Union, NJ
10.2020 - Current
- Setting the tone and energy of the day by displaying a positive attitude
- Managing fellow employees to keeping them proactive and coaching as needed
- Demonstrating time management by consistently getting tasks done but also prioritizing the customer experience
- Solving problems as they arise by utilizing provided resources and situational familiarity
- Executing store goals provided by management by communicating to my team daily.
Assistant Manager
Starbucks
Union, NJ
07.2022 - 07.2023
- Staffing and hiring the right talent for the team based on projected future need
- Staying on top of training gaps amongst the team and having the right trainers in place
- Establishing inventory organization systems to help best utilize the space according to sales and volume
- Connecting on a weekly cadence with shift supervisors to check in with their needs and go over store goals
- Communicating store plans with the whole team effectively and transparently
- Elevating the experience for all employees by assessing their developmental journeys with care and honesty
- Modeling the behaviors that create best moments for customers and employees
- Assessing store performance through a lens of curiosity and continuous improvement.
Barista
Starbucks
New Providence, NJ
12.2017 - 10.2020
- Memorizing all recipes and crafting the highest quality product
- Ensuring customers are the top priority with every interaction
- Assisting with training new employees as well as recognizing accomplishments.
Education
Bachelor of Arts - Theater: Tech and Design
Fairleigh Dickinson University
Florham Park, NJ05.2020
Skills
- Task Prioritization
- Conflict Resolution
- Patience
- Tailored Communication
- Anticipates Needs
- Customer-Oriented
- Training and mentoring
- Operations Management
- Inventory Management
References
References available upon request.
Timeline
Assistant Manager
Starbucks
07.2022 - 07.2023
Shift Supervisor
Starbucks
10.2020 - Current
Barista
Starbucks
12.2017 - 10.2020
Bachelor of Arts - Theater: Tech and Design
Fairleigh Dickinson University
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