Summary
Overview
Work History
Education
Skills
Certification
Timeline

Ashton Ortiz

Royce City,TEXAS

Summary

Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Wingstop
04.2024 - 03.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Cultivated professional working relationships with peers and supervisors.

Cook

Wingstop
10.2023 - 03.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.

Cashier

Raising Cane's Chicken Fingers
04.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

AHS, Allen, TX
04-2023

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff development
  • Inventory control and record keeping
  • Operations management
  • Policy enforcement
  • Scheduling coordination
  • Continuous improvement
  • Stock rotation
  • Supervisory experience
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Task prioritization
  • Sales transactions
  • Inventory tracking
  • Cash register operations
  • POS system
  • Store opening and closing
  • Accurate cash handling
  • Work Planning and Prioritization
  • Flexible schedule

Certification

  • ServSafe Certification


Timeline

Shift Supervisor - Wingstop
04.2024 - 03.2025
Cook - Wingstop
10.2023 - 03.2024
Cashier - Raising Cane's Chicken Fingers
04.2022 - 09.2023
AHS - High School Diploma,

Similar Profiles

CREATE PROFILE
Ashton Ortiz