Luna Arriaza
Maywood,CA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Shiftleader
Wingstop
02.2023 - 03.2025
- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new staff on menu items, equipment use, and safety protocols.
- Implemented quality control measures to enhance food preparation consistency and safety.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Medical Assistant
Los Angeles Center For Ear, Nose, Throat And Allergy
12.2024 - Current
- Assisted with patient intake and medical history documentation, ensuring accuracy and completeness.
- Coordinated appointment scheduling and follow-up communications to enhance patient experience.
- Prepared examination rooms, ensuring compliance with safety and hygiene standards.
- Administered medications and vaccinations under the supervision of healthcare providers.
- Educated patients on treatment plans, medication usage, and preventative care measures.
- Maintained electronic health records, updating patient information efficiently and securely.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Multitasker
Kids Empire
06.2021 - 01.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Medical Assistant -
American Career College
Los Angeles, CA12.2024
High School - undefined
Bell Senior High
Bell, CA06.2023
Skills
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
Timeline
Medical Assistant
Los Angeles Center For Ear, Nose, Throat And Allergy
12.2024 - Current
Shiftleader
Wingstop
02.2023 - 03.2025
Multitasker
Kids Empire
06.2021 - 01.2023
High School - undefined
Bell Senior High
Medical Assistant -
American Career College