Melissa Casillas
Maywood,CA
Summary
Dynamic optician with a proven track record at Visionworks, excelling in retail sales and customer satisfaction. Skilled in conducting precise vision tests and educating clients on eyewear options. Recognized for enhancing team collaboration and operational efficiency, while consistently delivering quality service and maintaining reliability in fast-paced environments.
Developed skills in customer service and technical precision in clinical setting, seeking to transition into new field. Experienced in providing tailored solutions and attention to detail, ensuring customer satisfaction. Ready to leverage analytical and interpersonal skills in different professional environment.
Overview
4
4
years of professional experience
Work History
Optician
Visionworks
08.2024 - Current
- Assisted customers in selecting appropriate eyewear to enhance comfort and visual clarity.
- Conducted vision testing to determine patients' prescription needs accurately.
- Educated patients on lens options and eyewear maintenance to improve satisfaction.
- Documented patient interactions and prescription details in the system for accuracy.
- Followed up with patients post-purchase to ensure satisfaction and address any concerns.
- Utilized sales support techniques to enhance customer experience and increase sales.
Associate
In-N-Out Burger
02.2022 - 08.2024
- Assisted in training new associates, fostering a collaborative and efficient team environment.
- Processed customer orders accurately and efficiently, optimizing service speed and accuracy.
- Participated in promotional events, actively engaging customers to increase brand awareness.
- Collaborated with team members to streamline operations and improve service delivery.
Education
Associate of Science - Online Marketing
Pasadena City College
Pasadena, California, CA05-2027
High School Diploma -
Bell Senior High School
Bell Gardens, CA06-2024
Skills
- Retail sales
- Quality control
- Time management
- Active listening
- Inventory management
- Product and service recommendations
- Supply and equipment ordering
- Teamwork
- Multitasking
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optician
Visionworks
08.2024 - Current
Associate
In-N-Out Burger
02.2022 - 08.2024
Associate of Science - Online Marketing
Pasadena City College
High School Diploma -
Bell Senior High School