Kathy Abreu
South Amboy,NJ
Summary
Hardworking office manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking IV/medical supplies for expected needs. Team-oriented and diplomatic in working with people. With my many years of experience in healthcare practices and the knowledge, skills and dedication to hard work that I have acquired.
Career Overview & Accomplishments during my career I have acquired the skills to manage all aspects of a medical practice. I began as a medical receptionist at Nicola Chiropractic Center and then joined Apollo Wellness Center as its office manager. Robert M. Schaefer, M.D., recruited me for his new OB/GYN practice. During my five year tenure with Dr. Schaefer I was instrumental in managing its growth to nearly 4,000 patients. I subsequently joined the office of Howard Grabelle M.D. OB/GYN where I managed a practice of over 6,000 patients with 2,000 monthly visits.
Overview
24
24
years of professional experience
Work History
Costumer Service Rep. (CSR)
Rutgers, The State University Of New Jersey CINJ
New Brunswick, NJ
01.2021 - Current
- Schedules all daily appointments using IDX,ARIA and OPTIMUM software application initiating the patient registration. Reschedule cancelled appointments.
- Scheduling STAT orders.
- Calling patients with new or appointment reminders.
- Enters patient’s demographic/insurance information according to the RWJMS Registration.
- Verifies insurance eligibility through IDX, ONESOURCE and/or NAVINET on all patients.
- Greets patients in a courteous and professional manner. Verifies all patient demographics and insurance information. Collects health insurance fees co-payments or self-pay patient payments.
Office Manager/Assistant
Anita Nischal, M.D/Intergrative Medicine
Old Bridge, And
01.2009 - 10.2020
- Same responsibilities were carried over from Dr.
- Grabelle with a more personal approach to health and patient care including: Learning Integrative Medicine Assisting the Doctor with IV Therapy, Bladder Instillations Coach the patients on their new healthcare plan, following up with them on a monthly basis.
- Review of all types of labs and testing including: Autoimmune, PCOS, Thyroid Panel, Heavy Metal, Vitamin and Mineral Panel, Hormonal Panel, Gut Testing, Saliva Testing via specialty companies.
- (Vibrant America, Spectra Cell, Labrix) Following protocol with supplements for any viruses or diseases My gynecology experience that I have had for over 20 years all include from billing to patient care, labs, assisting in procedures, calling patients with abnormal/normal results.
- The practice started with 10 patients in 2009, and I can safely say we have 5,000+ patients to date.
Office Manager
Howard Grabelle M.D. OB/GYN
Somerset, New Jersey
01.2005 - 01.2007
- Managed daily operations of OB/GYN practice from billing to insurance with a focus on detail and documentation.
- Ensured that various clerical and administrative functions were completed including inventory and supply management.
- Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records.
- Performed bookkeeping duties including credits and collections, preparation of financial statements and bills, and maintaining financial records.
- Utilized technology including both standard office and proprietary software to prepare invoices, statements, letters, case histories and medical records.
- Interviewed patients in order to complete documents, case histories, and forms including intake and insurance forms.
- Scheduled and confirmed patient diagnostic appointments, hospital stays, surgeries and medical consultations.
- Resolved/clarified codes and diagnoses with conflicting, missing, and unclear information by consulting with doctor on ICD-9 codes and CPT codes.
- Ensured HIPA compliance by protecting the security of medical records.
- Supervised three employees and ensured that various clerical and administrative functions were completed as well as ordering and maintaining an inventory of supplies.
- Completed insurance and other claim forms.
Office Manager
Robert M. Schaefer M.D. OB/GYN
Old Bridge, New Jersey
01.2000 - 01.2005
- Oversaw daily operations of OB/GYN practice including bookkeeping, collections, preparing and sending financial statements and bills, and keeping financial records.
- Posted all accounts receivable from patients and insurance companies.
- Submitted claims and followed up claim payments and resolved claim payment shortages.
Office Manager
Apollo Wellness Center
Perth Amboy, New Jersey
01.1997 - 01.1999
- Managed busy office and supervised three employees.
- Responsible for all billing functions, collections and insurance submissions.
- Processed nearly 2,000 patients per month.
Medical Receptionist
Nicola Chiropractic Center
New Brunswick, New Jersey
01.1995 - 01.1997
- Greeted visitors, ascertained purpose of visit, and directed patients to appropriate staff.
- Gained experience in data entry and filing of patient records.
Education
GED -
Brandis High School
New York, NY04.1998
Skills
- Microsoft Word, Excel, PowerPoint, Practice fusion, Power2Practice, Dr Chrono
- Staff Management
- Accounts receivable
- Administrative
- Billing
- Bookkeeping
- Clerical
- Coding CPT/ICD-10
- Data entry
- Patient charting/medical notes
- Financial
- Financial statements
- Insurance Recredentialing
- Inventory IV, vitamins, medical supplies
- Disability forms
- Quickbooks
- Scheduling
- Precertification medical/prescriptions
- Filing
- Invoice Processing
- File and Data Retrieval Systems
- Expense Reporting
- Appointment Setting
- Team Leadership
- Customer Service
- Fluent in Spanish
Timeline
Costumer Service Rep. (CSR)
Rutgers, The State University Of New Jersey CINJ
01.2021 - Current
Office Manager/Assistant
Anita Nischal, M.D/Intergrative Medicine
01.2009 - 10.2020
Office Manager
Howard Grabelle M.D. OB/GYN
01.2005 - 01.2007
Office Manager
Robert M. Schaefer M.D. OB/GYN
01.2000 - 01.2005
Office Manager
Apollo Wellness Center
01.1997 - 01.1999
Medical Receptionist
Nicola Chiropractic Center
01.1995 - 01.1997
GED -
Brandis High School