Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Aguilar

Houston,TX

Summary

Customer Service Representative with extensive freight industry experience. Demonstrated ability to build client relationships and achieve high customer satisfaction rates. Results-driven team player focused on enhancing company performance and fostering business growth. Knowledgeable Buyer skilled in procurement, supplier relations, and contract negotiation, dedicated to optimizing costs and quality of goods.

Overview

15
15
years of professional experience

Work History

Procurement Buyer

Binswanger Glass
Houston, TX
02.2023 - Current
  • Ensured timely delivery of purchased items by working closely with vendors and internal departments.
  • Provided guidance to other staff members regarding purchasing policies and procedures.
  • Evaluated bids from suppliers to determine best value for company needs.
  • Identified cost savings opportunities through process improvements or supplier changes.
  • Analyzed purchase requisitions and prepared purchase orders.
  • Collaborated with other departments in order to develop specifications for equipment, materials, or services to be purchased.
  • Managed inventory levels through ordering, tracking, and expediting shipments as necessary.
  • Coordinated activities related to purchasing goods or services including price quotations and terms of sale negotiations.
  • Maintained updated knowledge of industry developments impacting procurement processes.
  • Maintained accurate records of purchases, pricing, and deliveries.
  • Reviewed invoices against purchase orders prior to payment processing.
  • Prepared reports on procurement activity such as budget spending status or trends in prices paid for commodities.
  • Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports.
  • Prepared and presented reports on purchasing activities, savings achieved, and challenges faced to management.
  • Maintained supplier relationships to improve lead time, cost and quality.
  • Managed the procurement process from requisition to receipt, ensuring compliance with company policies.

Dispatcher/Customer Service Representative

Old Dominion Freight
Houston, TX
12.2014 - 02.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 90 drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support for calls.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Scheduled loads according to priority and available equipment.
  • Monitored changes in delivery schedule and communicated changes to customers.

Operational Assistant

R+L Carriers
Houston, TX
08.2012 - 11.2014
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Help customers locate their freight online.
  • enter pick up calls in the system
  • Responsible for drivers routes and handing them their routes.
  • Responsible for entering exceptions and damage on freight.
  • Processed and distributed all mail, including all company request for overnight delivery.
  • Requested long distance codes for new employees.
  • Assigned log drivers in the system and help with special projects.

Pawnbroker

EZ Pawn
Pasadena, TX
08.2010 - 03.2011
  • Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Priced, tagged and resold items not retrieved by owners within specified timeframes.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Evaluated item quality and value to determine correct offer amounts.
  • Appraised items, including jewelry, firearms to determine product value and authenticity.
  • Researched electronics and other items online to identify market value.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Arranged items for sale in display cases and on racks to achieve profit objectives.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.

Education

High School Diploma -

Galena Park High School
Galena Park, TX
05.2004

Skills

  • Report Creation
  • Report Generation
  • Credit Card Payment Processing
  • Call Documentation
  • Data Entry
  • Spanish Fluency
  • Courteous with Strong Service Mindset
  • Customer Service
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Clerical Support
  • Cost analysis
  • Purchase order management
  • Team collaboration
  • Problem solving
  • Customer service
  • Strategic planning
  • Multi-tasking strength
  • Verbal and written communication

Timeline

Procurement Buyer

Binswanger Glass
02.2023 - Current

Dispatcher/Customer Service Representative

Old Dominion Freight
12.2014 - 02.2022

Operational Assistant

R+L Carriers
08.2012 - 11.2014

Pawnbroker

EZ Pawn
08.2010 - 03.2011

High School Diploma -

Galena Park High School

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