KATHY ALEXANDER
Fayetteville,NC
Summary
Dynamic legal assistant with a proven track record at Thorp and Clarke, Attorneys and Single Source Real Estate Services Inc., enhancing client satisfaction through effective communication and efficient document management. Skilled in critical thinking and compassionate caregiving, I excel in multitasking and problem-solving, ensuring timely resolutions and maintaining confidentiality while supporting diverse client needs.
Overview
2015
2015
years of professional experience
Work History
Respite Provider
Self Employed
Fayetteville, NC
01.2009 - 09.2014
- Provided individualized care and support to clients, ensuring comfort and safety during respite services.
- Implemented feedback mechanisms to improve service delivery based on client satisfaction surveys.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Supported clients through challenging moments by utilizing active listening skills coupled with empathy and understanding during times of distress or frustration.
- Enhanced family well-being by offering regular breaks and support services for primary caregivers.
- Delivered consistent communication with families regarding client progress, challenges, and achievements during respite care stays.
Legal Assistant
Single Source Real Estate Services Inc.
Fayetteville, NC
2005 - 01.2009
- Coordinated communication between lenders, clients, and real estate agents.
- Processed loan documentation to ensure timely approvals and closings.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Drafted legal documents and correspondence for attorney review.
- Managed client communications and scheduled appointments efficiently.
Legal Assistant
Thorp and Clarke, Attorneys at Law
Fayetteville, NC
01.1985 - 01.2005
- Drafted legal documents and correspondence for attorney review.
- Managed client communications and scheduled appointments efficiently.
- Conducted legal research to support case preparation and strategy development.
- Organized and maintained case files, ensuring easy access to information.
- Developed office systems to enhance workflow efficiency across the legal team.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
Education
No Degree - Elementary Education
University of North Carolina At Pembroke
Pembroke, NCHigh School Diploma - College Prep
Pine Forest Senior High
Fayetteville, NC06.1973
Skills
- Teamwork and cooperation
- Patience and tolerance
- Compassionate caregiving
- Safety awareness
- Mental health awareness
- Social interaction
- Goal setting and tracking
- Confidentiality adherence
- Developmental disorders
- Autism spectrum expertise
- CPR training
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Clear communication
- Documentation and recordkeeping
Timeline
Respite Provider
Self Employed
01.2009 - 09.2014
Legal Assistant
Thorp and Clarke, Attorneys at Law
01.1985 - 01.2005
Legal Assistant
Single Source Real Estate Services Inc.
2005 - 01.2009
No Degree - Elementary Education
University of North Carolina At Pembroke
High School Diploma - College Prep
Pine Forest Senior High