Kathy Allen
Gatesville
Summary
Resourceful License Analyst known for high productivity and efficient task completion. Specialize in regulatory compliance, license management, and process improvement. Excel in problem-solving, communication, and organizational skills to ensure optimal efficiency and effectiveness in managing licensing requirements.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
License Analyst
Texas Department of Public Safety
01.2025 - Current
- Assist in processing and approving applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures.
- Create, maintain, and audit activity logs, files, and reports on driver license services.
- Provide administrative and technical assistance related to license and permit requirements to the public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures.
- Maintain records associated with license and permit applications, fee payments, and violations, and complete necessary forms to approve or deny license and permit applications.
- Participate in projects as subject matter experts, follow project management methodologies, and ensure timely completion of assigned projects.
- Serve as help desk support for the IMPACT Texas Drivers website.
License and Permit Specialist III
Texas Department of Public Safety
01.2015 - 01.2025
- Assist customers in renewing, replacing or applying for a new driver license or identification card.
- Ensure all state and federal regulations are met.
- Administers drive test examinations.
- Prepares daily bookkeeping reports.
- Completed facilitator training in 2023.
- Train new recruits in the Gatesville office.
- Provide job training for co-workers.
- Travel to Hamilton & Goldthwaite driver license offices weekly to perform driver license duties.
- Meets daily work quotas while providing excellent customer service.
Data Analyst
Forfeiture Support Associates
01.2008 - 01.2015
- Worked as a contract employee in support of the Office of Inspector General, US Department of Agriculture, Investigations, Asset Forfeiture Program in the Temple, TX office.
- Duties included providing organization and management of case records into database, entering records into Excel, reconciling inconsistencies, assisting lead analyst in obtaining documents to complete case file.
Accounting Assistant
Auxi Healthcare Services
01.2000 - 01.2008
- Processed approximately 1200 invoices per month for 2 companies and 11 branches.
- Processing included coding, approval and data entry of all invoices.
- Also ran bi-monthly payroll for approximately 2000 employees.
- Job consisted of verification of hours worked, calculating mileage reimbursements, calculating per visit rates for nurses and data entry of information.
Education
Some College (No Degree) - Electronics Technology
Temple College
Temple, TXSkills
- License processing
- Help desk support
- Attention to detail
- Effective communication
- Time management
- Multitasking
- Auditing experience
- Document review
Timeline
License Analyst
Texas Department of Public Safety
01.2025 - Current
License and Permit Specialist III
Texas Department of Public Safety
01.2015 - 01.2025
Data Analyst
Forfeiture Support Associates
01.2008 - 01.2015
Accounting Assistant
Auxi Healthcare Services
01.2000 - 01.2008
Some College (No Degree) - Electronics Technology
Temple College