Linda Williams
Liberty Hill
Summary
Highly skilled License Analyst with background in managing and processing various types of licenses and permits. Wide-ranging experience in regulatory compliance, research, data analysis and project management. Showcases strong analytical skills, proficiency in legal documentation review and ability to work effectively under pressure. Made significant positive impact by streamlining licensing processes in previous role. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
License Analyst
Texas Department Of Licensing And Regulation
Austin
07.2021 - 03.2025
- Reviewed applications and supporting documents to determine eligibility for licenses.
- Maintained records of all approved or denied license requests.
- Processed payments for fees associated with licenses according to established guidelines.
- Monitored incoming emails related to licensing inquiries.
- Collected fees and application documentation for licenses and issued paperwork for follow-up actions.
- Analyzed and interpreted laws, regulations, ordinances, and policies related to license approvals.
- Conducted research on various types of licenses and their requirements.
- Collaborated with other departments to ensure compliance with applicable state and federal regulations.
Leasing Administrative Assistant
Cushman & Wakefield
Austin
11.2023 - 02.2025
- Created leases, lease amendments, and other related documents as needed.
- Assisted in collecting delinquent rents when necessary.
- Monitored tenant accounts for late payments or violations of lease agreements.
- Researched new technologies that could improve efficiencies within the Leasing office.
- Responded promptly to tenant inquiries via phone or email in a professional manner.
- Prepared weekly vacancy report for management review.
- Coordinated move-in and move-out inspections with tenants and landlords.
- Managed all tenant requests, maintenance issues, and repairs as necessary.
- Assisted organizational efforts by filing, entering data and answering phones.
Retention Account Specialist
Charter Spectrum
Austin
03.2018 - 03.2021
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
Fraud Operations Specialist
Indeed
Austin
04.2016 - 03.2018
- Assisted in the development of new processes and technologies to detect, prevent, and mitigate financial crime risks.
- Created reports summarizing daily, weekly, monthly fraud trends and patterns.
- Tracked fraudulent activity across multiple channels including online banking, mobile banking, ATMs.
- Analyzed customer profiles to identify any abnormal or suspicious behavior.
- Investigated cases of suspected identity theft or credit card fraud.
- Performed research into current industry best practices for detecting, preventing, and mitigating financial crimes.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
Soldier
US Army
Killen
03.1990 - 09.1998
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
- Monitored unit morale and welfare activities, providing guidance to improve morale when necessary.
- Inspected living areas for safety hazards or health concerns related to sanitation issues.
- Ensured compliance with applicable laws, policies, and regulations while executing operations.
- Provided instruction on weapons systems, tactics, and techniques to junior enlisted personnel.
- Participated in joint training exercises with allied forces to build relationships between nations.
- Conducted physical training and ensured all Soldiers achieved required fitness levels.
- Assisted in the preparation of administrative documents such as awards, evaluations, and promotion packets.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Provided tactical and technical guidance to facilitate unit duties.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Education
Associate of Applied Science - Human Services
Austin Community College
Austin, TX12-2009
Skills
- License review
- Regulatory compliance
- Document management
- Data analysis
- Payment processing
- Research skills
- Customer service
- Attention to detail
- Problem solving
- Record keeping
- Leadership qualities
- Fraud investigation
- License verification
- Multitasking capacity
- Investigation techniques
- Excellent communication
- Decision-making
- Communication skills
- Time management
- Multitasking Abilities
- Problem-solving abilities
Accomplishments
Army Achievement Medal
Army Commendation Medal
Army NCO Professional Development Medal
National Defense Service Medal
Army Overseas Service Medal
References
References available upon request.
Timeline
Leasing Administrative Assistant
Cushman & Wakefield
11.2023 - 02.2025
License Analyst
Texas Department Of Licensing And Regulation
07.2021 - 03.2025
Retention Account Specialist
Charter Spectrum
03.2018 - 03.2021
Fraud Operations Specialist
Indeed
04.2016 - 03.2018
Soldier
US Army
03.1990 - 09.1998
Associate of Applied Science - Human Services
Austin Community College
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