Rudolph Johnson, Jr
Richmond,VA
Summary
Seasoned regulatory professional with over 20 years in compliance, inspection reporting, and license review. Demonstrated expertise in supervising teams, resolving complex issues, and ensuring regulatory accuracy. Committed to continuous learning and adept at adapting to evolving environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Regulatory Programs Supervisor
Va Dept. of Agriculture and Consumer Services
Richmond, Virginia
12.2021 - Current
- Supervised daily operations of a team of 2 employees, ensuring alignment with regulatory standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities in Regulatory Programs.
- Resolved escalated customer inquiries and complaints, enhancing overall customer satisfaction.
- Resolved with team members customer complaints submitted by email, fax, or mail in a timely manner while ensuring customer satisfaction.
- Managed supervisor spending allowance to maintain accountability in ordering supplies and equipment for program area.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Provided professional care in dealing with stressful circumstances and effectively diffused tense situations.
Charitable Gaming Inspector
VA Dept. of Agriculture and Consumer Services
Richmond, Virginia
08.2005 - 12.2021
- Inspected permitted charitable gaming sites for compliance in assigned coverage area.
- Enforced state gaming rules during field inspections
- Enforced adherence to state gaming regulations and company policies and procedures.
- Reviewed gaming records, permits, and financial reports to ensure compliance and accuracy.
- Investigated complaints and reported regulatory violations
- Documented findings in inspection reports and case files
- Explained compliance requirements to gaming operators and staff, facilitating understanding and adherence to regulations.
- Evaluated gaming license applications to maintain compliance with regulatory standards. to ensure accuracy and completeness.
- Advised management on best practices for compliance with laws and regulations, enhancing operational integrity.
Education
Bachelor of Science - Business Administration - Accounting
Bluefield College (University)
Bluefield, VA05-1996
Associate of Applied Science - Accounting And Management - 2 Degrees
Wytheville Community College
Wytheville, VA05-1994
High School Diploma -
George Wythe High School
Wytheville, VA05-1985
Certificate - Drafting
Wythe County Vocational School
Wytheville, VA05-1985
Skills
- Regulatory compliance
- Inspection reporting
- License review
- Records auditing
- Case documentation
- Regulatory conflict management
- Microsoft 365
- MS office
- Staff management
- Team supervision
- Stakeholder engagement
- Conflict management
Certification
- National Certified Investigator/Inspector Training - Specialized Program - 2019
- National Certified Investigator/Inspector Training - Basic Program - 2018
Timeline
Regulatory Programs Supervisor
Va Dept. of Agriculture and Consumer Services
12.2021 - Current
Charitable Gaming Inspector
VA Dept. of Agriculture and Consumer Services
08.2005 - 12.2021
Bachelor of Science - Business Administration - Accounting
Bluefield College (University)
Associate of Applied Science - Accounting And Management - 2 Degrees
Wytheville Community College
High School Diploma -
George Wythe High School
Certificate - Drafting
Wythe County Vocational School