Kathy Allum
Richmond,VA
Summary
Dependable, positive, and self-motivated professional with over 12 years experience in high-pressure office environment managing multiple simultaneous projects. Seeking to transition career to helping support care and adoptions for animals. Detail-oriented with proven communication, organizational skills and ability to be a team player
Overview
31
31
years of professional experience
1
1
Certification
Work History
Pet Sitter
Fetch! Pet Care
05.2023 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities and love time.
Scrum Master/Project Manager
Estes ExpressLines
04.2019 - 05.2023
- Managed multiple efforts with appropriate methodology, Scrum, Kanban, Waterfall
- Facilitated daily scrum, sprint refinement, planning and retrospective ceremonies for Agile Scrum teams
- Servant leader who fostered teamwork with IT developers, testers, and product owners
- Removed impediments and escalated risks and issues accordingly
- Incorporated team building exercises in retrospectives to aid with team cohesiveness and improve teamwork
- Created team organizational tools as needed by team
- Managed IT operational efforts tracking budget, tasks, milestones, and schedule
Scrum Master
Suntrust
06.2018 - 03.2019
- Facilitated daily scrum/ stand ups for 2-3 development teams of 4-6 members each
- Facilitated two week sprint refinement, planning and retrospective ceremonies for two Agile Scrum teams
- Servant leader who fostered teamwork with configuration analysts, document business analysts, testers, and product owners for Suntrust’s mortgage systems
- Incorporated team building exercises in retrospectives to aid with team cohesiveness and improve teamwork
- Created team organizational tools as needed by team
- Created sprint cadence metric reports of team’s velocity trend, committed versus completed status, backlog health, and sprint quality report
- Shared these metrics with the team for understanding of team performance and for process improvement
Project Manager/ Scrum Master
Virginia Department of Transportation
09.2016 - 05.2018
- Facilitated Agile Scrum ceremonies for two teams of approximately 6 members each
- Removed impediments and escalated any risks and issues accordingly
- Worked with Product Owner in TFS to ensure good backlog health
- Coordinated production release activities for all department teams, facilitating pre-release meetings and ensuring all aspects of release were ready
- Trained in COV ITRM for VITA level projects, certified completion of Project Manager Qualification Exam
Business Analyst
Virginia Department of Education
06.2016 - 07.2016
- Gathered requirements for multiple areas documenting current and future state workflows
- Worked with vendors on high level cost estimations for different systems
United Network for Organ Sharing, UNOS
01.2008 - 01.2016
Project Manager/Scrum Master
UNOS
04.2010 - 04.2016
- Led two Scrum teams simultaneously; led all Agile ceremonies (grooming, planning, retrospectives, Sprint Demos, etc.)
- Led multiple legacy Waterfall projects using traditional PMP methodologies; created project plans, resource allocation, budget tracking, Toll Gate ceremonies
- Managed relationships with business end users to capture their goals and provide them as deliverables into Agile or Waterfall process
- Generated stakeholder and leadership reporting using metrics from team; emphasized dashboard graphics to better communicate status to leaders
- Mentored teams and completed backlog of Board initiative projects within year and ahead of forecast
Project Analyst
02.2009 - 04.2010
- Maintained work plans, led meeting facilitation, researched and analyzed project schedules and costs for Project Managers
- Provided metric information to upper management
- Created work instructions and documented processes for newly formed PMO group
Quality Assurance Tester
08.2008 - 02.2009
- Created test cases, test data, and implemented test plans for multiple projects and enhancement requests using HP Quality Center
Quality Assurance Analyst
Xperts, Inc
01.2005 - 01.2008
- Created test cases and plans for division testing product software, executed test cases noting defects, and analyzed errors trends.
Capital One
01.1993 - 01.2004
Quality Assurance Manager
Capital One
03.2003 - 06.2004
- Managed up to 8 Senior QA Specialists
- Significantly improved overall quality scores for all departments as evidenced by lower defects
- Ensured procedural integrity
Communication Specialist
Capital One
09.2001 - 03.2003
- Wrote feature articles for department website reaching an audience of over 1,300 in Washington State and Virginia
- Maintained and organized department procedure documentation for client usage on the website
- Created and Implemented communication plans based on intake with client groups
Quality Assurance Specialist
Capital One
03.1997 - 09.2001
- Analyzed data to identify error trends using random sampling and SPC (Statistical Process Control) for multiple departments
- Assisted departments with quality improvement initiatives
General Correspondence Associate
04.1996 - 03.1997
- Responded to approximately 80 incoming customer correspondence inquiries daily providing information or resolution of their requests via written letters
Customer Service Representative
02.1993 - 04.1996
- Fielded up to 170 customer phone inquiries a day handling customer requests and troubleshooting account errors
- Member of a taskforce “Dispute group” designed to be knowledgeable in handling customer's specific inquiries to a merchant dispute on their account
Education
B.A. - Sociology
William Patterson College
Skills
- Communication
- Adaptability
- Teamwork
- Collaboration
- Customer service
- Flexibility
- Ability to work independently
- Pet Owner
Certification
Microsoft Office products, MS Project, Quality Center, Project Portfolio Management, SDLC, TFS, Version One, Pega Agile Studio, and JIRA
- PMP - Project Management Professional
- Certified Scrum Master
Timeline
Pet Sitter
Fetch! Pet Care
05.2023 - Current
Scrum Master/Project Manager
Estes ExpressLines
04.2019 - 05.2023
Scrum Master
Suntrust
06.2018 - 03.2019
Project Manager/ Scrum Master
Virginia Department of Transportation
09.2016 - 05.2018
Business Analyst
Virginia Department of Education
06.2016 - 07.2016
Project Manager/Scrum Master
UNOS
04.2010 - 04.2016
Project Analyst
02.2009 - 04.2010
Quality Assurance Tester
08.2008 - 02.2009
United Network for Organ Sharing, UNOS
01.2008 - 01.2016
Quality Assurance Analyst
Xperts, Inc
01.2005 - 01.2008
Quality Assurance Manager
Capital One
03.2003 - 06.2004
Communication Specialist
Capital One
09.2001 - 03.2003
Quality Assurance Specialist
Capital One
03.1997 - 09.2001
General Correspondence Associate
04.1996 - 03.1997
Customer Service Representative
02.1993 - 04.1996
Capital One
01.1993 - 01.2004
B.A. - Sociology
William Patterson College
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