Kathy Almanzar
Piscataway,NJ
Summary
Claims-ready operations and finance professional with 15+ years of experience managing high-volume documentation workflows, resolving customer inquiries, and supporting compliance-driven financial processes. Skilled in gathering and reviewing detailed information, communicating with internal and external stakeholders, and maintaining accurate records to ensure timely resolution of service and payment issues. Known for strong organization, investigative thinking, and the ability to guide customers through complex situations with professionalism and empathy in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Founder & Operations Manager
Pure Butter Melts LLC
Piscataway, NJ
03.2020 - Current
- Manage end-to-end customer cases including order concerns, payment discrepancies, refund decisions, and service follow-ups.
- Communicate with customers and external service partners to gather information, clarify issues, and determine appropriate resolution outcomes.
- Maintain detailed records of financial transactions, communications, and operational activities to support compliance and reporting accuracy.
- Monitor timelines for order fulfillment, payment reconciliation, and issue resolution to ensure consistent customer experience.
- Analyze recurring service issues and implement process improvements to reduce delays and enhance workflow efficiency.
- Coordinate multiple priorities in a fast-paced environment while maintaining professionalism and attention to detail.
Full Charge Bookkeeper
The Solomon Organization
Summit, NJ
04.2015 - 11.2019
- Investigated account discrepancies and conducted internal financial reviews that recovered approximately $150K in inactive accounts.
- Managed monthly reconciliations and reviewed financial documentation to ensure accuracy before recording transactions.
- Coordinated with vendors, banks, and internal departments to resolve payment issues and maintain workflow continuity.
- Maintained organized financial records and supported audit-ready documentation practices across multiple property accounts.
- Monitored deadlines related to payments, reporting cycles, and account activity to ensure timely processing.
- Assisted with process improvements that reduced payment delays and strengthened operational efficiency.
Accounts Payable Specialist
Fast Retailing Inc
East Rutherford, NJ
03.2013 - 04.2015
- Handled high-volume inquiries (up to 300 daily) via phone and email, researching issues and providing timely resolution.
- Reviewed billing data, purchase order details, and supporting documentation to verify accuracy prior to payment processing.
- Communicated with vendors and internal teams to gather information and resolve discrepancies impacting financial transactions.
- Tracked multiple cases simultaneously while meeting productivity expectations and maintaining record accuracy.
- Supported cross-functional teams by ensuring proper documentation and adherence to established procedures.
Education
MBA - Business Administration And Management
Kaplan University
Davenport, IABachelor of Arts - Communications
Saint Peter's University
Jersey City, NJ06-2013
Bachelor of Arts - Visual Arts
Saint Peter's University
Jersey City, NJSkills
- Customer Communication & Issue Resolution
- Documentation Review & Record Accuracy
- Information Gathering & Discrepancy Investigation
- Case Tracking & Deadline Management
- Problem Solving & Critical Thinking
- Financial Review & Payment Processing Support
- Stakeholder Coordination (Vendors / Clients / Internal Teams)
- Workflow Organization & Time Management
- Compliance Procedures & Process Adherence
- Adaptability in High-Volume Environments
- Technology Proficiency & Systems Learning
Professional Strengths
- Calm and empathetic communicator during sensitive situations
- Detail-oriented with strong follow-through on complex tasks
- Self-directed and reliable in remote work environments
Languages
Spanish
Native or Bilingual
Timeline
Founder & Operations Manager
Pure Butter Melts LLC
03.2020 - Current
Full Charge Bookkeeper
The Solomon Organization
04.2015 - 11.2019
Accounts Payable Specialist
Fast Retailing Inc
03.2013 - 04.2015
MBA - Business Administration And Management
Kaplan University
Bachelor of Arts - Communications
Saint Peter's University
Bachelor of Arts - Visual Arts
Saint Peter's University