Kathy Avery
Richmond,VA
Summary
Master of Public Administration graduate with over 15 years’ experience of Human Resource Administration work. Action-oriented senior level administrator with 10 years of work experience in the healthcare industry. Offer an array of skills in advocacy support building with positive relationships, legal research, initiating change, interpersonal skills and training employees. Track record of success delivering desired results in fast-paced environments with impending deadlines, while remaining pragmatic and focused.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Community Employment Administrative Coordinator
Progressive Adult Rehabilitation Center (PARC Services)
07.2017 - Current
- Responsible for working in conjunction with the Executive Director to ensure the Human rights of Individuals are served and protected
- Responsible ensuring that all documentation for intakes and screenings of all applicants for Supported Employment and the Work Adjustment Training Program have all necessary documents that are required by agency policies and procedures, DARS (Department for Aging and Rehabilitative Services) and CARF Standards are completed and filed
- Responsible for receiving referrals from DARS and other third- party venders after screening eligible applicants, accept them for services or place them on a waiting list
- Responsible for preforming job assessments, training, and the reports required for individuals
- Serves as a liaison with DARS and Ltess (Long Term Employment Support Services) for authorization and all billing issues or concerns.
Work Adjustment Counselor
10.2015 - 07.2017
- Participate in business and trade organizations to promote workforce and economic development Coach and counsel clients in all aspects of career transition by developing and implementing job search focus, vocational exploration, targeted resume development, and interview assessment/ preparation
- Maximize employment outcomes for clients through placement intake and assessment, review of job market realities, and computer-based training
- Conducted and interpreted employability assessments to determine job seekers' skill levels, career interests and goals to provide appropriate employment opportunities and develop a positive and clear career path for job seekers
- Collected, organized and analyzed occupational, education and economic information for use in job placement activities
- Advised clients on resume writing, performed mock interviews, and discussed client's career objectives while setting goals to meet them
- Provided written documentation of daily activity at each job site throughout the community- based work adjustment training program.
Home Case Manager
Open Arms Family Services
09.2014 - 06.2015
- Provide individual and family counseling in the home and at school, collaborating with school staff and multiple professionals to help their clients achieve their goals
- Assists clients to gain insight, define goals, and a plan to achieve effective personal, social, educational, and vocational development and adjustment
- Responds to client reactions, evaluates effectiveness of counseling or treatment, and modifies the plan as needed
- Analyzes information to assess client problems, determine advisability of counseling, and refer client to other specialists, institutions, or support services
- Refers individuals to community agencies to obtain medical, vocational or social services for child or family.
Employment/Human Resource Specialist
The Arc of Prince Georges County
03.2001 - 07.2010
- Employment liaison for clients with disabilities Established, facilitated and maintained partnerships with various employers to include Developmental Disabilities Administration, Division of Rehabilitation Services and Department of Family and Children Services
- Prepared IEP documentation per client for staff and team meetings Provided consult and counsel in the areas of: performance management, talent management, employee relations, talent acquisition and staffing, compensation, benefits, and training and development
- Devised and implemented various programs to enhance company's brand in the community and recruit new talent for diverse units.
Customer Service Representative
The Virginian Pilot
03.1996 - 12.2000
- Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams
- Work closely with account executives and solutions analysis to gain clear understanding of expectation of High Revenue Accounts
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems Created excel spreadsheets to track customer data and perform an intense reconciliation process
Education
Master of Public Administration - Public Administration
Bowie State University
Bowie, MD12.2009
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, VA05.2000
Skills
- Microsoft Office Suite
- Microsoft Access
- Critical Thinking
- Ethical Judgment
- Adaptability
- Leadership
Accomplishments
Assist with starting a business from the ground up
Certification
- Management Training Series Certificate
- Work Incentive Specialist (Social Security Insurance)
Timeline
Community Employment Administrative Coordinator
Progressive Adult Rehabilitation Center (PARC Services)
07.2017 - Current
Work Adjustment Counselor
10.2015 - 07.2017
Home Case Manager
Open Arms Family Services
09.2014 - 06.2015
Employment/Human Resource Specialist
The Arc of Prince Georges County
03.2001 - 07.2010
Customer Service Representative
The Virginian Pilot
03.1996 - 12.2000
Master of Public Administration - Public Administration
Bowie State University
Bachelor of Arts - Psychology
Norfolk State University