Lauren Catanzaro
Cranston,Rhode Island
Summary
Workforce development professional with progressive experience at the Rhode Island Department of Labor and Training. Experienced in WIOA program administration, case management, staff training, grant support, federal reporting, stakeholder engagement and workforce development initiatives. Demonstrated ability to collaborate with state and federal partners, develop training materials, ensure program compliance, and support individuals in achieving employment and training goals.
Overview
2027
2027
years of professional experience
Work History
Coordinator of Employment and Training Programs
Department of Labor and Training
Cranston, RI
09.2020 - Current
- Represented program initiatives in national-level collaboration meetings, strengthening strategic partnerships across Workforce Innovation and Opportunity Act (WIOA)-affiliated programs and advancing alignment of workforce development priorities.
- Led the design, coordination, and delivery of staff and partner training programs, enhancing organizational capacity, improving service delivery standards, and ensuring compliance with federal and state workforce development requirements.
- Key contributor to the development and submission of competitive grant proposals for WIOA-funded programs, supporting program expansion, sustainability, and strategic funding objectives.
- Directed preparation, quality assurance, and timely submission of quarterly performance reports and program documentation to the U.S. Department of Labor, ensuring accuracy, compliance, and alignment with federal reporting standards.
- Administered oversight of case management operations, ensuring adherence to WIOA regulations, maintaining data integrity across program files, and supporting continuous improvement in service delivery and participant outcomes.
Principal Employment and Training Interviewer
Department of Labor and Training
- Advised and guided job seekers through comprehensive career exploration and training pathways, leading to successful enrollment in workforce development programs and improved employment readiness.
- Provided strategic career counseling and targeted recommendations to help customers identify and overcome barriers to employment, improving participant outcomes and engagement.
- Developed and implemented individualized training and service plans tailored to customer needs, increasing program participation, accountability, and long-term career alignment.
- Coached customers in setting, refining, and achieving measurable employment goals, supporting successful job placement and sustained workforce attachment.
- Conducted ongoing case management follow-ups and structured check-ins throughout employment and training phases to assess progress, provide support, and ensure continuity of services.
Senior Employment and Training Interviewer
Department of Labor and Training
- Managed complex unemployment insurance claims and eligibility determinations while ensuring compliance with federal and state regulations.
- Conducted fraud investigations, fact-finding interviews, and overpayment reviews to protect program integrity and support accurate benefit administration.
- Contributed to testing and implementation of new unemployment insurance systems, providing operational feedback to improve functionality and user experience.
Manager
Catanzaro’s Pizzeria & Restaurant
Cranston, RI
01.2014 - 2025
- Directed daily operations, workforce scheduling, and staff supervision within a high-volume service environment.
- Led employee onboarding, training, and performance coaching to support workforce development, retention, and service quality.
- Managed payroll administration, staffing, and conflict resolution while ensuring operational efficiency and compliance with workplace standards.
Behavior Technician
ProAbility
Smithfield, RI
02.2018 - 09.2020
- Maintained accurate case documentation, data entry, and reporting to ensure compliance with organizational standards, support outcome evaluation, and inform data-driven decision-making.
- Implemented individualized service and intervention plans, applying evidence-based strategies to promote engagement, emotional regulation, goal achievement, and measurable client outcomes.
- Monitored service delivery and staff-client interactions to ensure adherence to established protocols, individualized plans, and program quality standards.
- Provided guidance and informal oversight to staff while collaborating with supervisory leadership to support accountability, consistency, continuous improvement, and effective client services.
HBTS Worker
ProAbility
Smithfield, RI
- Implemented structured intervention and service plans using data-informed strategies to reduce targeted behaviors, promote skill development, and support achievement of individualized goals.
- Delivered in-home and community-based support services that promoted independence, engagement, and overall well-being.
- Maintained detailed documentation, progress notes, and observational data to ensure accurate reporting, continuity of services, and progress tracking.
Education
Masters of Psychology - Applied Behavior Analysis
Capella University
06.2022
Social Work Major - BSW
Rhode Island College
Providence, RI05.2019
Skills
- Workforce Development Programs (WIOA)
- Program Coordination
- Case Management
- Grant Writing Support
- Federal Compliance Reporting
- Staff Training and Development
- Stakeholder Engagement
- Career Counseling
- Data Analysis
- Microsoft Office Suite
- Program Monitoring
- Conflict Resolution
- Leadership and Team Management
Timeline
Coordinator of Employment and Training Programs
Department of Labor and Training
09.2020 - Current
Behavior Technician
ProAbility
02.2018 - 09.2020
Manager
Catanzaro’s Pizzeria & Restaurant
01.2014 - 2025
Social Work Major - BSW
Rhode Island College
Principal Employment and Training Interviewer
Department of Labor and Training
Senior Employment and Training Interviewer
Department of Labor and Training
HBTS Worker
ProAbility
Masters of Psychology - Applied Behavior Analysis
Capella University