Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathy Avery

Lake Park,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Morning Crew Member

Wendy's
Jasper, FL
02.2024 - Current
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Customer Service Associate

Winn Dixie
Lake Park, Ga
07.2016 - Current
  • Started out as a cashier and was promoted to CSA after only a few months of work
  • I’ve also been associate of the month.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Cashier

Fastbreak
Valdosta, Ga
02.2011 - 03.2016
  • Greeted and assisted the customers entering the store premises
  • Responded to customer questions and quickly handled complaints
  • Accurately handled cash register, charge slips and coupons
  • Cleaned, stocked, checked in and priced groceries.

Demo Team Lead Assistant

Sam's Club
Valdosta, Ga
11.2005 - 01.2010
  • Distributed free product samples
  • Performed demos
  • Made schedules
  • Planned events
  • Assisted with product selection as needed
  • Checked product information and availability with the use of an electronic cataloging system.

After School Program Coordinator

08.2003 - 08.2005
  • Applied for grants for the program
  • Taught drug and alcohol awareness
  • Helped with homework.

Education

Echols County High School
06.1987

Skills

  • Verbal Communication
  • Problem Resolution
  • High-energy attitude
  • Customer relations
  • Customer Support

References

  • Kamae Tucker, Inventory Specialist at Pharmacy Alternatives, (229)412-4739
  • Derek Damon, Fresh Manager at Winn Dixie, (229)559-6409

Timeline

Morning Crew Member

Wendy's
02.2024 - Current

Customer Service Associate

Winn Dixie
07.2016 - Current

Cashier

Fastbreak
02.2011 - 03.2016

Demo Team Lead Assistant

Sam's Club
11.2005 - 01.2010

After School Program Coordinator

08.2003 - 08.2005

Echols County High School

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Kathy Avery