ERIKA YOUNG
Sacramento,CA
Summary
Results-driven professional with 8+ years of experience in customer service, childcare, and security. Proven track record of delivering exceptional service in fast-paced, high-pressure environments. Seeking a remote customer service or administrative role to leverage strong background in communication, problem-solving, and task management for organizational success. Proficient in utilizing digital tools and technologies to enhance efficiency in a remote setting.
Overview
12
12
years of professional experience
Work History
Child Care Provider
Child Action Inc
08.2017 - Current
- Ensure the safety and well-being of children by adhering to safety protocols and organizational standards, maintaining a secure and nurturing environment.
- Develop and implement age-appropriate educational and recreational activities that foster cognitive, social, and emotional development.
- Manage detailed records, including daily activity logs and progress reports, ensuring accurate tracking of milestones and sign-in/sign-out processes.
- Effectively communicate with parents to address concerns, provide updates on child progress, and ensure overall satisfaction with care services.
Security Officer
Allied Universal
07.2016 - 03.2017
- Performed routine patrols and surveillance, ensuring facility security and compliance with safety protocols to prevent unauthorized access or incidents.
- Monitored entry and exit points, authorized personnel access, and conducted security screenings, contributing to a safe environment for all occupants.
- Managed emergency situations with calm professionalism, including fire alarms, medical emergencies, and suspicious activities, adhering to protocols.
- Documented incidents through detailed security reports and maintained security logs, following company policies for record-keeping and incident resolution.
Customer Service Representative / Call Center
Health Net Federal Services
10.2015 - 11.2016
- Provided high-quality customer service in a call center environment, addressing inquiries related to healthcare benefits, eligibility, and claims processing.
- Assisted customers in scheduling medical appointments and ensuring referrals were correctly processed according to healthcare plans.
- Collaborated with the Veterans Affairs department, facilitating claim resolution and ensuring accurate referral and claim information in the system.
- Utilized CRM systems to document and track customer interactions, ensuring records were accurate for future follow-up and issue resolution.
Customer Service Associate
Jiffy Lube
08.2014 - 10.2015
- Answered inbound calls to assist customers with scheduling vehicle service appointments and answering inquiries about maintenance services.
- Processed insurance claims and calculated deductibles, ensuring accurate billing and application of customer benefits.
- Assisted in performing vehicle maintenance tasks, such as oil changes and tire rotations, while providing excellent customer service in a fast-paced environment.
- Maintained a clean and organized service environment, promptly addressing customer needs and ensuring a safe workspace.
Security Officer
Securitas Security Services
10.2012 - 06.2014
- Provided visible security presence at retail locations, ensuring a safe environment for customers and staff.
- Monitored and restocked inventory, maintained an organized sales floor, and contributed to loss prevention efforts.
- Generated daily and weekly security reports using Microsoft Excel, highlighting incidents and providing recommendations for improving security measures.
Education
High School Diploma -
American Legion High School
Sacramento, CA06.2010
Skills
- Cordova CRM
- Customer Relationship Management
- Microsoft Office
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient confidentiality
- Work Ethic and Integrity
- Patience and Empathy
- Security Guard License
- General security
Timeline
Child Care Provider
Child Action Inc
08.2017 - Current
Security Officer
Allied Universal
07.2016 - 03.2017
Customer Service Representative / Call Center
Health Net Federal Services
10.2015 - 11.2016
Customer Service Associate
Jiffy Lube
08.2014 - 10.2015
Security Officer
Securitas Security Services
10.2012 - 06.2014
High School Diploma -
American Legion High School
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