Kathy Beck
State of Illinois - DORS
8
years of professional experience
Customer-focused professional with extensive experience in customer service and receptionist roles. Demonstrates strong problem-solving skills and active listening abilities, enhancing client interactions. Committed to fostering positive relationships with clients and colleagues while thriving in detail-oriented environments.
Work History
Extra Help / Customer Service
10 Months- Collaborated with team members to enhance guest experiences through effective communication and support.
- Assisted with event setup and breakdown, ensuring efficient operations during high-traffic events.
- Adapted quickly to changing event requirements, demonstrating flexibility in dynamic environments.
- Maintained cleanliness and organization of venue, adhering to safety standards and operational protocols.
- Work in assigned area for event shift. Taking tickets, assisting with seating and monitoring visitors.
- Giving directions to the restrooms, exits and other areas at the arena.
- Part time work
Personal Care Assistant
1 Year- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client health status, documenting changes and reporting to appropriate medical personnel.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Implemented effective communication strategies to ensure client needs were met promptly and accurately.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals, Cleaned house, helped manage laundry, and completed weekly grocery shopping.
- Transported patient to appointment, picked up prescriptions.
- Part time work.
Receptionist/Front Desk Customer Service
9 Months- Engaged with the public to provide information and assistance, coworkers, and other medical offices, and branches. The clinic’s offers many different services, including Mental Health & Medication Management, Primary Care, Weight Management Program, Infrared Sauna, DNA Testing & Personalized Health Reports, Licensed Professional Counselors, and Mental Health Therapist's.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained accurate patient records in electronic health record (EHR) systems, ensuring data integrity.
- Provided front desk support, greeting patients warmly and answering inquiries professionally.
- Collaborated with medical team to ensure timely communication of patient information and follow-ups.
- Oversaw inventory management for office supplies, ensuring availability while controlling costs effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in microsoft spreadsheets and ran reports or generated graphs using data.
Customer Service Representative
4 Months- Collaborated with public, coworkers, and divisions within durable medical equipment company to ensure seamless service delivery. Operating computers, specific business-related programs, phones and other general office equipment. Engaged with customers via phone and in person to provide comprehensive information about products and services, enhancing customer understanding. Organizing, planning, problem solving and prioritizing work. Intake and processing faxed orders for equipment and service. Established patient files and processed orders while coordinating document uploads and communications with doctor offices and patients. Verifying insurance information and compliance standards. Maintain patient confidentiality in accordance with HIPPA, OSHA, State & Federal regulations
- Worked with the public, coworkers, and other divisions of this durable medical equipment company. Operating computers, specific businessrelated programs, phones and other general office equipment. Conversing with customers by telephone or in person to provide information about products or services. Organizing, planning, problem solving and prioritizing work. Intake and processing faxed orders for equipment and service. Creating patient files and orders, uploading and requesting documents and communicating with doctor offices and patients. Verifying insurance information and compliance standards. Maintain patient confidentiality in accordance with HIPPA, OSHA, State & Federal regulations
- Part time
Customer Service Representative
3 Years- Company Overview: Durable Medical Equipment and Home Care. June 2024 to Jan 2025 (Worked remotely from home in Illinois after moving back from Arizona after 25 years.) This corporation is the 5th largest in the US, with divisions coast to coast, Alaska to Florida. Each employee was assigned several specific tasks as part of the processing system and cross trained on all tasks. I was assigned to analyze data. Managed customer inquiries and complaints.
- Communicating with People inside and outside the company and other divisions, with peers and supervisors.
- Communication primarily by an electronic phone system, teams, email and FAX.
- Data processing, documenting, recording information. Intake and processing faxed orders for equipment and service.
- Creating patient files and orders, uploading and requesting documents and communicating with doctor offices and patients.
- Verifying insurance information and compliance standards.
- Organizing, planning, and prioritizing work.
- Maintain patient confidentiality in accordance with HIPAA, OSHA, State and Federal regulations.
- Jan 2022 to May 2024 - Work in Prescott, AZ (Same company, smaller division.
- Working directly with the public, coworkers, peers, other divisions and people outside the company. Doing many of the same tasks as described above. This division is much smaller and therefore all employees work on all tasks.
- Take and enter orders, keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, interpreting the meaning of information for others as well as actions taken.
- Making decisions and solving problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Scheduling appointments with the Respiratory Therapist or the delivery drivers. I also worked as the receptionist at this office; answered phones and greeted people coming in to do business, during the last 6 months I was there, before I moved. • Committed to full-time responsibilities and collaboration.
Receptionist Front Desk
3 Years 7 Months- Engaged with public, coworkers, and external partners as first point of contact, greeting residents, visitors, healthcare workers, and emergency responders. Other duties and requirement; Extensive knowledge of the communities' daily operations, multi-tasking, ability to adjust between task at a moment's notice. Monitoring, main entryway, and entry into restricted areas and the resident emergency system. Monitored processes, information, and surroundings to ensure safety and compliance within the community. Answered phones, emails, and intercom system while providing consultations and advice, interpreting information for residents and guests to facilitate effective communication. Processing, documenting, recording information. Communicating with supervisors, peers, reporting updates, working on special projects. Organizing, planning, and prioritizing work, scheduling appointments, performing general physical activities. Sanitizing common and work areas. This position was held during the COVID-19 crisis and involved adhering to State and Federal law.
- Worked full-time to support community operations.
- Full time
Receptionist Front Desk
6 Months- Greeted residents, visitors, healthcare workers, and emergency service responders at the community entrance.
- Worked full-time in a senior living community
- Full time
Receptionist/Medical Office Assistant
7 Months- Company Overview: Independent Functional Health office.
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data retrieval.
- Assisted in implementing office procedures that streamlined administrative workflows and increased efficiency.
- Working with computers, phones and general office equipment and patient files. Answering phones, scheduling appointments. Working directly with the public.
- Organizing tasks, completing them in a timely manner. Updating and keeping records of customer information, interactions and transactions, for company and paper files.
- Processing payments, tracking inventory. Assisting with patient treatments with assistants and instructions of the doctor.
- Cleaning and upkeep of office and therapy rooms, performing general physical activities.
- Part-time
Education
High School Diploma
Issued by the Arizona Department of Revenue – Held license for 13 years
Skills
Proficient in computer applications
Data entry
Telephone skills
Efficient multitasking
Detail-oriented
Interpersonal communication
Active listening
Conflict resolution strategies
Reliable performance
Driven professional
Interests
I enjoy animals
the outdoors and traveling. I enjoy volunteering at my Church for activities and for our weekly Free Food Store
donating my time. I feel strongly about giving back to the community.
Timeline
Extra Help / Customer Service
State Farm Center Arena at The University of Illinois
10.2025 - CurrentRead More
Personal Care Assistant
State of Illinois - DORS
08.2025 - CurrentRead More
Receptionist/Front Desk Customer Service
Two Roads Wellness Clinic
08.2025 - 05.2026Read More
Customer Service Representative
MedServ Equipment Corp.
01.2025 - 05.2025Read More
Customer Service Representative
Quipt Home Medical Corp.
01.2022 - 01.2025Read More
Receptionist Front Desk
Highgate Senior Living Prescott Lakes
01.2020 - 08.2023Read More
Receptionist Front Desk
Las Fuentes Resort Village
06.2019 - 12.2019Read More
Receptionist/Medical Office Assistant
Next Level Functional Health
10.2018 - 05.2019Read More
Arizona School of Real Estate
Read More
High School
High School Diploma
Read More